We just received a 1-star review on Google My Business for our Chicago Loop store because we don’t fix the type of phone that someone owned. I responded to the person’s review and thought I’d post my response here as well because this is a question/complaint we do get from time to time.
The really important thing to note in this post is one of our core philosophies: We only do things we can be great at, and we are great at the things we do.
I bought an iPhone 5 right after it came out and was pretty happy with it until about a month ago when I updated to the latest Apple system release – iOS 9. This particular upgrade was a major downgrade in my smart phone experience.
Live or work in the Loop and don’t have time to run your cracked iPhone or iPad over to our newest store at 216 N Wells? You’re in luck because we just partnered with Chicago Messenger Service to pick-up and drop-off devices for our customers. We can even have your phone picked-up, fixed, and dropped back off in a single day.
The courier service is FREE through October 31, 2015.
We hate to do this but it had to be done because there is a major shortage of the iPhone 5 series LCD screens in the market and the prices have gone up over 40% in just the last 3 weeks and may go up even higher.
Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.
When you get your iPhone fixed at our Tukwila, WA store, it usually takes about an hour or less. You may ask yourself, what am I going to do while I wait? Normally you’d talk on the phone, watch a movie, browse the web, or play your favorite game. The only problem is you don’t have your iPhone because we’re fixing it!
Fortunately there area lot of great places near our store to grab a bit to eat while you wait.
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
“Help! I just updated my iOS and now my iPhone’s Wi-Fi is grayed out and not working.”
This is a real problem that our customers ask us about and the internet is full of various threads addressing this. Even Apple has a page dedicated to trying to help people with this. Their solution on that page is pretty simple – just reset your network settings. Unfortunately that doesn’t seem to work very often and Apple’s second solution, if your phone is out of warranty, is to buy a new iPhone.
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).