You can now get your iPhone, iPad, or Samsung Galaxy fixed right in the heart of Chicago’s Loop. Our newest store is located at 216 N Wells St – half way between Lake St & Wacker Dr. This is the 6th store for Jet City Device Repair and we’re super excited to be here. Continue reading New iPhone, iPad & Samsung Repair Store in Chicago’s Loop
Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.
And now for another big step: We’ve created a new division at Jet City Device Repair dedicated to helping schools get their iPads & Chromebooks fixed. Continue reading Launching our School iPad & Chromebook Repair Division
When you get your iPhone fixed at our Tukwila, WA store, it usually takes about an hour or less. You may ask yourself, what am I going to do while I wait? Normally you’d talk on the phone, watch a movie, browse the web, or play your favorite game. The only problem is you don’t have your iPhone because we’re fixing it!
Fortunately there area lot of great places near our store to grab a bit to eat while you wait.
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
“Help! I just updated my iOS and now my iPhone’s Wi-Fi is grayed out and not working.”
This is a real problem that our customers ask us about and the internet is full of various threads addressing this. Even Apple has a page dedicated to trying to help people with this. Their solution on that page is pretty simple – just reset your network settings. Unfortunately that doesn’t seem to work very often and Apple’s second solution, if your phone is out of warranty, is to buy a new iPhone.
We have another option.
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).
But it gets even better: You can now get your Samsung glass replaced for 10%-30% less. Continue reading Even More Inexpensive Samsung Phone Repairs
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
And there’s more…
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.” Continue reading Great Customer Service is More than a Smile
Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.
You ever hear that phrase, “That will be a good problem to have”? Well, we have one of those problems right now. We’re trying to rapidly expand our Seattle and Chicago area stores and we’ve run into a hiring problem – we are having a hard time finding enough great people. So while this is a “good problem” to have, it’s still a problem and one I’d like to have your help with. Continue reading Looking for Great Hires