We’ve already mentioned that on October 13 we’ll be opening our second Chicago location in Hyde Park. We’re celebrating this by making all our Hyde Park repairs even cheaper. We’re offering 20% off all in-store iPhone, iPad & Samsung phone repairs until the end of October.
This deal is for every single device we fix.
Cracked iPhone 5 screen? Yep.
Broken LCD on your Galaxy S4? Yep.
The home button not working on your iPad? Yep.
Anything else wrong with your device (that we can fix)? Yep. 20% off every single repair. It’s that simple to save money. You don’t need to mention any special password. You don’t need to clip a coupon. No special app to put on your phone. Just show up at our store and get the 20% off when it’s time to pay.
Of course there’s some fine print to this deal so let’s go over that quickly.
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
“Help! I just updated my iOS and now my iPhone’s Wi-Fi is grayed out and not working.”
This is a real problem that our customers ask us about and the internet is full of various threads addressing this. Even Apple has a page dedicated to trying to help people with this. Their solution on that page is pretty simple – just reset your network settings. Unfortunately that doesn’t seem to work very often and Apple’s second solution, if your phone is out of warranty, is to buy a new iPhone.
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).
Earlier this week I wrote about a new store we’re opening in Chicago’s Hyde Park neighborhood. Part of the process is getting a city business license. This morning I went down to Chicago’s small business center to get the permit and planned on a long, slow, unpleasant experience – similar to when I went to get a driver’s license.
Wow was I wrong. I have rarely – if ever – encountered a government operation that was so well run.
On October 13, 2014 we’re bringing our fantastic repair skills to the south side of Chicago. The Hyde Park neighborhood to be exact. As we mentioned in our previous post, Jet City Device Repair is trying to rapidly expand it’s business to help as many customers as possible. One of the things we’ve always regretted is how hard it is for people from the south side of Chicago (or NW Indiana) to get to our Lincoln Park store.
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.” Continue reading Great Customer Service is More than a Smile
Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.
You ever hear that phrase, “That will be a good problem to have”? Well, we have one of those problems right now. We’re trying to rapidly expand our Seattle and Chicago area stores and we’ve run into a hiring problem – we are having a hard time finding enough great people. So while this is a “good problem” to have, it’s still a problem and one I’d like to have your help with. Continue reading Looking for Great Hires