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Is your iCloud back up turned on?

Don't lose those moments....
Don’t lose those moments…

One of the most stressful things about something happening to your phone is losing data.  Those photos you just took of your newborn, a family reunion, or even that perfect vacation you just got back from, often only exist in one place.  Your iPhone.  If iCloud is turned on, copies are saved on Apple’s servers, and your other Apple devices might also be able to access that photo stream.  But what if it’s turned off?  Not only did your phone just fall into a lake, but all those memories might be destroyed along with it!  When it comes down to it, an iPhone is replaceable, but your data isn’t. Continue reading “Is your iCloud back up turned on?”

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Looking for a Great iPhone/iPad Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? Maybe $17/hr plus bonuses? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician for our store in Chicago’s Lincoln Park neighborhood.

Continue reading “Looking for a Great iPhone/iPad Repair Teammate”

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One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

Continue reading “One Hour Device Repair is Now 20 Minutes”

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Apple’s Error 53 is About Greed, Not Security

Apple’s claim that they must disable an iPhone after its home button is replaced for security reasons makes no sense. It’s Apple’s attempt to get even more money out of its users.

Image from Joe Penniston on Flickr
Image from Joe Penniston on Flickr

If Apple’s software can recognize the home button has been replaced, simply disable the fingerprint sensor and require a passcode. Inconvenient for a user, but not a catastrophe.

People can still have the pictures of their kids, pets, texts with loved ones, and all the other valuable content we keep on our phones. It doesn’t all just disappear because they chose the fiscally responsible action of having their broken iPhone fixed by someone other than Apple.

The most likely reason for Apple doing this is profit, not security.

Continue reading “Apple’s Error 53 is About Greed, Not Security”

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How To Avoid Error 53 With Your iPhone Repair

The best way to deal with an error 53 problem? Go to a reputable repair company for your cracked iPhone screen and you won’t have to worry about it.

The Guardian broke a story a about Apple a few days ago. It was about a software update that will make iPhone’s with a replaced home button no longer work at all (frequently referred to as a “bricked iPhone”). From the article:

It’s the message that spells doom and will render your handset worthless if it’s been repaired by a third party. But there’s no warning and no fix.

But this quote from the article is EXTREMELY MISLEADING because the statement is incomplete. In particular, here’s what it should say:

It’s the message that spells doom and will render your handset worthless if it’s [home button has been replaced by a third party that messed up a screen repair and ripped your home button cable].

Continue reading “How To Avoid Error 53 With Your iPhone Repair”

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Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

Continue reading “Seattle Device Repair”

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Why we (currently) only fix Apple & Samsung Phones

We just received a 1-star review on Google My Business for our Chicago Loop store because we don’t fix the type of phone that someone owned. I responded to the person’s review and thought I’d post my response here as well because this is a question/complaint we do get from time to time.

The really important thing to note in this post is one of our core philosophies: We only do things we can be great at, and we are great at the things we do.

Continue reading “Why we (currently) only fix Apple & Samsung Phones”

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Apple’s planned obsolescence for the iPhone 5?

I bought an iPhone 5 right after it came out and was pretty happy with it until about a month ago when I updated to the latest Apple system release – iOS 9. This particular upgrade was a major downgrade in my smart phone experience.

Beware iOS 9 on pre-iPhone 6 phones.
Beware iOS 9 on pre-iPhone 6 phones.

What happened?

Continue reading “Apple’s planned obsolescence for the iPhone 5?”

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New iPhone/iPad Repair Courier Service in the Chicago Loop

Courier service for iPhone/iPad Repair in Chicago Loop.

Live or work in the Loop and don’t have time to run your cracked iPhone or iPad over to our newest store at 216 N Wells? You’re in luck because we just partnered with Chicago Messenger Service to pick-up and drop-off devices for our customers. We can even have your phone picked-up, fixed, and dropped back off in a single day.

The courier service is currently FREE for a limited time.

Continue reading “New iPhone/iPad Repair Courier Service in the Chicago Loop”

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Why the Recent Increase in iPhone 5/5C/5S Repair Pricing

We recently had to raise the price of our iPhone 5, 5C & 5S screen repair pricing by $10 for both the glass only and LCD repair.

We hate to do this but it had to be done because there is a major shortage of the iPhone 5 series LCD screens in the market and the prices have gone up over 40% in just the last 3 weeks and may go up even higher.

Continue reading “Why the Recent Increase in iPhone 5/5C/5S Repair Pricing”