Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.
When you get your iPhone fixed at our Tukwila, WA store, it usually takes about an hour or less. You may ask yourself, what am I going to do while I wait? Normally you’d talk on the phone, watch a movie, browse the web, or play your favorite game. The only problem is you don’t have your iPhone because we’re fixing it!
Fortunately there area lot of great places near our store to grab a bit to eat while you wait.
We’ve already mentioned that on October 13 we’ll be opening our second Chicago location in Hyde Park. We’re celebrating this by making all our Hyde Park repairs even cheaper. We’re offering 20% off all in-store iPhone, iPad & Samsung phone repairs until the end of October.
This deal is for every single device we fix.
Cracked iPhone 5 screen? Yep.
Broken LCD on your Galaxy S4? Yep.
The home button not working on your iPad? Yep.
Anything else wrong with your device (that we can fix)? Yep. 20% off every single repair. It’s that simple to save money. You don’t need to mention any special password. You don’t need to clip a coupon. No special app to put on your phone. Just show up at our store and get the 20% off when it’s time to pay.
Of course there’s some fine print to this deal so let’s go over that quickly.
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
“Help! I just updated my iOS and now my iPhone’s Wi-Fi is grayed out and not working.”
This is a real problem that our customers ask us about and the internet is full of various threads addressing this. Even Apple has a page dedicated to trying to help people with this. Their solution on that page is pretty simple – just reset your network settings. Unfortunately that doesn’t seem to work very often and Apple’s second solution, if your phone is out of warranty, is to buy a new iPhone.
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).
Earlier this week I wrote about a new store we’re opening in Chicago’s Hyde Park neighborhood. Part of the process is getting a city business license. This morning I went down to Chicago’s small business center to get the permit and planned on a long, slow, unpleasant experience – similar to when I went to get a driver’s license.
Wow was I wrong. I have rarely – if ever – encountered a government operation that was so well run.
On October 13, 2014 we’re bringing our fantastic repair skills to the south side of Chicago. The Hyde Park neighborhood to be exact. As we mentioned in our previous post, Jet City Device Repair is trying to rapidly expand it’s business to help as many customers as possible. One of the things we’ve always regretted is how hard it is for people from the south side of Chicago (or NW Indiana) to get to our Lincoln Park store.
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.” Continue reading Great Customer Service is More than a Smile