Lincoln Park Staff

Looking for a VP of Sales

We’ve spent a couple years building a new division at Jet City Device Repair doing iPad & Chromebook repairs for schools and businesses. We believe it’s a fantastic service and we’d like to greatly expand our customer base. To make that happen, we’re looking for an experienced VP of sales to head our sales team.

In the spirit of full disclosure, when I say, “head our sales team,” I mean, “Be our first real sales person, grow the business, and then build a fantastic team.”

Continue reading “Looking for a VP of Sales”

Lincoln Park Staff

Free Coffee & Donuts from Firecakes Donuts

Moving to a new location means we’ve got a whole bunch of new neighbors for you to enjoy while we repair your device! We’ve taken a quick liking to Firecakes because:

  1. They are friendly and awesome.
  2. We really like donuts.
  3. We also like coffee. In fact, we’re all kind of addicted.

Continue reading “Free Coffee & Donuts from Firecakes Donuts”

Lincoln Park Staff

The World’s Best iPhone & iPad Repair Shop Has Moved!

You are already aware of our amazing and easy iPhone & iPad repair service if you’ve been to our Lincoln Park store in Chicago,

Haven’t been to see us before? You should know we don’t just fix your cracked screen, replace your battery, repair a charging port or offer a dozen other services. We have the most fantastic people working for us! They turn the pain and suffering of a broken device into a truly remarkable experience.

Don’t take my word for it – I’m biased. Just spend a little time checking out what people say about us on Yelp.

But there was one problem with our old location on Southport & Fullerton: We had outgrown it. We were like tuna stuffed into a sardine can. So we’ve moved 1 mile straight east on Fullerton Ave to 2425 N Clark St. The new “can” is much bigger and allows our delicious service to be served up on a sufficiently large platter.

Continue reading “The World’s Best iPhone & iPad Repair Shop Has Moved!”

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Big Breakfast Plates at Couzin’s Cafe

Bellevue has some fancy places to enjoy breakfast, but sometimes you just want to grab some grub. You know what I’m talking about. Not flashy, hip, chic or modern. Sometimes a tiny waffle on a plank of wood just won’t cut it. That’s why during our last Jet City meeting shop meeting, we went to Couzin’s Cafe in Kirkland (what better way to discuss the business of fixing iPhones & iPads for people than over a stack of pancakes and a bottomless coffee).

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Lincoln Park Staff

Kick the New Year’s Resolutions to the Curb. It’s Doughnut Time.

Hey, neighbors!

While setting up the new Jet City Device Repair location in Bellevue, we thought there was no better way to become acquainted with the city than stuffing our faces with delicious fried dough from Top Pot Doughnuts. Top Pot is a great place for our customers to grab a cup of coffee and a snack while we fix their iPhones and iPads. If you find yourself in Bellevue for any reason, you should stop by and enjoy some hot coffee, house-made sandwiches, and, of course, a doughnut or five.

Continue reading “Kick the New Year’s Resolutions to the Curb. It’s Doughnut Time.”

Lincoln Park Staff

What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

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Lincoln Park Staff

Our new Bellevue store is now open!

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We are very excited that our fifth store in the greater Seattle area is now open in Bellevue!  Our official grand opening is January 2nd, and to celebrate we are going to have free coffee and donuts Monday-Friday from 10-Noon for the whole month of January! We hope you’ll stop in and say hi!  Appointments are already available to book through our website www.jcdrepair.com.

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Lincoln Park Staff

Is your iCloud back up turned on?

Don't lose those moments....
Don’t lose those moments…

One of the most stressful things about something happening to your phone is losing data.  Those photos you just took of your newborn, a family reunion, or even that perfect vacation you just got back from, often only exist in one place.  Your iPhone.  If iCloud is turned on, copies are saved on Apple’s servers, and your other Apple devices might also be able to access that photo stream.  But what if it’s turned off?  Not only did your phone just fall into a lake, but all those memories might be destroyed along with it!  When it comes down to it, an iPhone is replaceable, but your data isn’t. Continue reading “Is your iCloud back up turned on?”

Lincoln Park Staff

Looking for a Great iPhone/iPad Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? Maybe $17/hr plus bonuses? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician for our store in Chicago’s Lincoln Park neighborhood.

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Lincoln Park Staff

One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

Continue reading “One Hour Device Repair is Now 20 Minutes”