We are very excited to announce the promotion of John Matthews to our Seattle store manager. He will continue to repair broken cell phones for customers (which he is awesome at), but will become much more involved in the customer service and vendor relation duties for the company.
His promotion is a direct result of a tremendous increase in the volume of repairs we’ve seen recently. In the past year, our Seattle walk-in repair business has increased by over 40% and our mail-in cell phone repair business has gone up by over 400%!
According to Tom Lorimor, our owner that runs the Seattle shop, our business has grown so much in the past year that it has gotten impossible for just him to keep growing the business and continue to provide the great service we want to offer our customers. That’s why we’ve decided to promote John. He’s not only a top-notch cell phone repair technician, but he is great with customers, dedicated to his work, and has all the tools to help us keep growing Jet City Device Repair without sacrificing our service and support.
John’s new duties will include helping us handle incoming customer service requests via the main company email and 800 number, taking over the duties of ordering parts from vendors, and being the first line of support for other JCD Repair employees. In addition, he has already begun to work with the Tom and I to help develop processes that will help make the company run smoother and result in an even better experience for customers.
From John himself: “I’m excited to take a more hands-on role in the daily management of our Seattle shop. I know we’ve got a lot of potential as a company, and I’m looking forward to helping us reach that potential. Today, Seattle. Tomorrow, the world!”
If you know John at all, you will realize that last sentence was also followed by: “Mwhahaha Mwhahaha.” Tom and I are lucky to have him!