Tom graduated from Case Western Reserve University in 1999 with a Masters in Computer Engineering. Out of school he moved to Seattle and worked six years as a software developer with Microsoft. Tiring of the corporate environment, he left to start a company building electronics for guitars.
In 2009 his time was freeing up again and he partnered with Matt McCormick to help grow his budding cell phone repair business. The partnership became Jet City Devices and the pair now operate shops in both Chicago and Seattle. Tom lives in Seattle today where he manages the shop and researches new phones to repair.