20170111_105336 (1)

What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

Our Employees

Our Lincoln Park iPhone & iPad Repair Experts
Our Lincoln Park Staff

We pay an industry leading $17/hr, offer health and dental insurance, paid vacation, and a 4 day work week for all of our technicians.

We’ve also dedicated massive time and energy to creating a great hiring process to find people that not only are great at fixing phones and taking care of customers, but are also wonderful to work with. This interview process involves several rounds but the one that everyone loves? We have a board game night for the top candidate before formally offering them a position. Who doesn’t want to work for a company that plays board games as part of the interview process?

Our employees are empowered to make decisions. You won’t find a lot of bureaucracy at Jet City. We hire good people, train them, and then trust them to make their own decisions on how to best take care of customers. Do we always get it right? Nope. No company is perfect. But we believe a mistake you learn from is called training. You won’t get in trouble for that. (It’s the person that keeps making the same mistake over and over that we have problems with.)

Communication! We still have a ways to go on this front but, thanks to Basecamp, we’ve made massive strides over the past couple of years in making sure everyone in the company is well aware of what’s going on and why decisions are made. This communication is also critical in helping our geographically separate stores share best practices.

Our Customers

Our focus, beyond just providing a great repair, is to make the entire process as easy, fast, and pleasant as possible for our customers. Consider these facts:

1. We almost always have same-day appointments available. No waiting a week to get in for your repair.
2. iPhone get fixed in just 20-30 minutes.
3. Each store has fun activities while you wait (because you won’t have your phone to play with).
4. Because we hire great people, you’ll genuinely enjoy talking with our technicians. They’re not just a bunch of phone fixing nerds. They are phone fixing nerds with great personalities.
5. We give a lifetime guarantee on our work.

But you shouldn’t take our word for this service. You should check out what our past customers actually have to say. You can see a bit of that here, here, and here.

20170111_105336 (1)

One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

Continue reading “One Hour Device Repair is Now 20 Minutes”

20170111_105336 (1)

Apple’s Error 53 is About Greed, Not Security

Apple’s claim that they must disable an iPhone after its home button is replaced for security reasons makes no sense. It’s Apple’s attempt to get even more money out of its users.

Image from Joe Penniston on Flickr
Image from Joe Penniston on Flickr

If Apple’s software can recognize the home button has been replaced, simply disable the fingerprint sensor and require a passcode. Inconvenient for a user, but not a catastrophe.

People can still have the pictures of their kids, pets, texts with loved ones, and all the other valuable content we keep on our phones. It doesn’t all just disappear because they chose the fiscally responsible action of having their broken iPhone fixed by someone other than Apple.

The most likely reason for Apple doing this is profit, not security.

Continue reading “Apple’s Error 53 is About Greed, Not Security”

20170111_105336 (1)

How To Avoid Error 53 With Your iPhone Repair

The best way to deal with an error 53 problem? Go to a reputable repair company for your cracked iPhone screen and you won’t have to worry about it.

The Guardian broke a story a about Apple a few days ago. It was about a software update that will make iPhone’s with a replaced home button no longer work at all (frequently referred to as a “bricked iPhone”). From the article:

It’s the message that spells doom and will render your handset worthless if it’s been repaired by a third party. But there’s no warning and no fix.

But this quote from the article is EXTREMELY MISLEADING because the statement is incomplete. In particular, here’s what it should say:

It’s the message that spells doom and will render your handset worthless if it’s [home button has been replaced by a third party that messed up a screen repair and ripped your home button cable].

Continue reading “How To Avoid Error 53 With Your iPhone Repair”

20170111_105336 (1)

Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

Continue reading “Seattle Device Repair”

20170111_105336 (1)

5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair

Everyone loves to save money. We love our customers.

What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.

Continue reading “5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair”

20170111_105336 (1)

New Southcenter Store in Tukwila, WA

Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.

Continue reading “New Southcenter Store in Tukwila, WA”

20170111_105336 (1)

Lifetime Warranty on All Services by JCD Repair

Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.

You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.

Continue reading “Lifetime Warranty on All Services by JCD Repair”

20170111_105336 (1)

How to Master Mobile Repair…Or Deck Building

The other day I was biking to work in Chicago when I passed an advertisement for a company called: Just Decks. As their name implies, they only build decks. Not attics or basements or sidewalks. Just decks. Their tagline is great: Because when you do one thing, you do it right. Continue reading “How to Master Mobile Repair…Or Deck Building”

20170111_105336 (1)

Grand Opening of JCD Repair in Redmond, WA

Back in November of 2012 we decided to bring our iPhone, iPod, and iPad services to the Seattle area’s East Side. Initially we took a small and temporary office space in Bellevue. We are super excited to announce that after searching for a permanent space and a furious amount of construction work, we are officially up and running in our new Redmond, WA space. It’s located at: 16144 NE 87th Street in Redmond, WA, 98052.

Continue reading “Grand Opening of JCD Repair in Redmond, WA”