In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.
Is the only advantage of an Apple iPhone repair their control the software? We think so.
Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).
More recently, people have been seeing the following message when upgrading to iOS 11.0.3:
Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?
We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”
Is your Samsung Galaxy not charging? Or maybe you spend 5 minutes wiggling the cord around to make it work? You probably have a bad charging port.
We can fix that.
Over the past year we’ve purchased some high-end soldering equipment and trained some of our best technicians in the art of intricate solder work. This enables us to repair the charging port on many Samsung phones by simply desoldering the existing, broken charge port and soldering on a new one. This process saves you a significant amount of money on the repair. Continue reading “Samsung Galaxy not charging? You probably need a new charging port.”
Has your iPhone’s touch screen stopped working for no apparent reason? Are you seeing gray bars at the top? Then you probably have the dreaded iPhone touch disease. This is where the solder on a small Integrated Circuit (IC Chip) fails and causes the touch screen on your iPhone to stop working (you will usually see gray bars at the top of your screen, too).
Your question might be, “Can you fix this?”
Our answer: “Yeah, we can fix that.”
It’s been over 6 years since the release of the iPhone 4S and 7 years since the release of the iPhone 4. We have decided it is time for us to discontinue these repairs for several reasons:
- High-quality, reliable parts have gotten hard to find.
- Very low demand. In the past month we’ve fixed about 2500 devices as a company and less than 20 of those have been the iPhone 4/4S.
- Our core values dictate that we are great at the things we do and that we choose to do things that we can be great at. Unfortunately, with only 20 repairs across 15 technicians in the company there is no way for us to keep all of our technicians great at this repair. It’s hard to be great at something you only do once a month or every two months (especially if the parts are questionable). In addition, it’s getting hard for us to train new technicians on this repair because we see it so infrequently.
For all these reasons, we will no longer be formally offering this repair.
That said, many of our stores do still have parts for these devices and at least one or two technicians that are great at doing the repair. If you need an iPhone 4 or 4S fixed, don’t hesitate to contact us and we’ll see if we can help.
We’re looking for someone with a lot of energy and drive that wants to help build a great business. This position will start out cold-calling and emailing potential customers that need iPad & Chromebook repairs but, if you’re good, you will have the opportunity to move into a full-time sales role and take on more responsibility.
Our goal, with your help, is to grow our school device repair business by $1 million over the next two years.
This is a great opportunity for someone that isn’t shy about making phone calls and is hungry to show what they can do. It can also be pretty financially rewarding – both in the near and long-term – for someone that’s successful.
Do you enjoy variety in your job? Like to learn a process and then figure out how to make it even better and faster? Are you always reading a book or watching random Youtube channels to try and learn a bit more about how the world works?
If you answered, “Yes,” to those questions, then we’d love to chat with you about a new position we have at our company.
Looking for a great place to work? How about a 4-day work week? Want health care? A company that’s growing and exciting to work for? Amazing co-workers?
Then you should apply to work for us. We’re looking for a great repair technician to help us fix iPhones, iPads, Chromebooks, and more.
We’ve spent a couple years building a new division at Jet City Device Repair doing iPad & Chromebook repairs for schools and businesses. We believe it’s a fantastic service and we’d like to greatly expand our customer base. To make that happen, we’re looking for a highly-motivated outside sales person to grow our business by $1 million over the next 24 months.
- They are friendly and awesome.
- We really like donuts.
- We also like coffee. In fact, we’re all kind of addicted.