The article is about our logistics of asking for a review and how we handle bad ones, but it doesn’t dive into how we create a 5-star experience for customers (we have over 1000 5-star reviews across our stores). I thought it may be insightful for other business owners – or potential customers – to know how we do it.
The Apple Watch goes everywhere you go. It assists you in counting steps or can even help you find your iPhone that was lost under a couch cushion. But like it’s big brother, the iPhone, the battery ages and can be easily damaged. Unlike a smartphone, the watch is strapped to your wrist. This makes it even more exposed to the elements and potential damage. Like our manager Neal Dexter explained to USA Today, mobile electronics are getting more fragile and easy to break. Especially so with wearable tech. That is where Jet City Device Repair steps in. Our techs are proud to help and start offering the Apple Watch Repair.
We have repaired our fair share of Apple Watch devices since they have been on the market. Here are the two most requested Apple Watch Repairs:
How to Have Your Apple Watch Repaired
Our technicians are experienced at the Apple Watch Repair. We have taken special measures to offer these repairs same day or with a 1-hour appointment. If you are not sure what is happening with your device, we also offer free diagnostics. If you know what repair you need, just follow these steps:
Come in at your appointment time to check in your device.
The repair takes about 1 hour to complete. We have free coffee and WiFi while you wait.
Not From Seattle or Chicago?
We realized not everyone is a city person. Some people simply don’t like traffic. We definitely don’t want to leave anyone stuck with a broken device because of that. That is why we accept mail-in repairs from anywhere in the country. Once received, the majority of our mail-in repairs are fixed the same day they land and then placed back in the mail. We have a lot of experience with shipping electronics. Here is a video we put together a short video a few years back with a few tricks and tips. Check it out:
We are here to help! Feel free to contact us at any time if you have any questions.
You asked and we listened. Now introducing the LG Phone repair at all of our locations in Seattle and Chicago. We have recently broadened our repair horizons with our Google Pixel and OnePlus repairs and decided to add LG Phone repairs too. LG has been around for quite awhile now and is doing their best to compete with the top-guns like Apple and Samsung. However, like our store manage Neal Dexter explained to USA Today, there doesn’t seem to be any way around accidental phone damage. Life can be unpredictable sometimes. That’s where Jet City Device Repair steps in. We’ve honed in our craft to accommodate for the more recent models of the LG Phones repairs.
With just about a quarter million devices fixed and 100’s of 5-star reviews, we’re a repair company that won’t let you down.
There are a lot of other repair companies out there to choose from. Selecting a company you can trust with your phone is an important decision. That is why we have gone fully transparent and shared exactly how we work on the LG Phones. Here is a video of our Loop shop Manager repairing a screen on a LG Phone. Check it out:
Visiting one of our shops.
At Jet City Device Repair, we understand that time is money. Being without a phone for a day just doesn’t work for some people! This is why our techs are practiced in diagnosing and repairing devices same day. We’ve made OnePlus Repairs as simple as one-two-three….four. This is what to do:
Call, email, or text a shop to ask any questions or set up an appointment.
Arrive at your appointment time to check in your device .
Our techs get to work have you out the door inn about one hour. Help yourself to WiFi and free coffee while you wait.
Don’t live near one of our locations?
Don’t live near one of our locations in Chicago or Seattle? No problem. Mail-in orders are available for our customers anywhere in the country. Our same great technicians in shop have been trained to turn around mail ins with expert care and expediency. You will have you phone back in no time! Jet City knows that sending your device in the mail can sometimes be nerve wracking so we made a video about the best practices on how to do that.
We always have technicians standing by. Let us know if you have any questions at all!
With more devices now available than ever before, we have been asked frequently about repairing One Plus devices. OnePlus has joined Apple, Samsung, and Google as one of the top 5 largest phone manufacturers in the US Market. Just like every other phone though, the OnePlus devices are not indestructible and susceptible to wear, tear, and breaks. One of our techs has recently talked with USA Today about how breakable modern mobile devices are. Our OnePlus repair offering is now live on our website and at all of our storefront locations.
With over a quarter million devices repaired and 100’s of 5-star reviews, we’re a repair service you can trust.
Jet City Device Repair realizes that being without your phone for long is just not an option. This is why we have dedicated our efforts to master fast and high-quality repairs for OnePlus devices. We have tried to make setting up your OnePlus Repair as simple as possible. Heres how it’s done:
Contact us to schedule an appointment or ask any questions.
Come in to drop off your device at your scheduled time.
We’ll have your device fixed in about one hour. Enjoy free coffee and WiFi while you wait.
Sending a Device in for Repair
We would love to help! Mail-in orders for customers anywhere in the country are currently available. We do our best to quickly turn around mail-in repairs to reduce the amount of time you are without your phone. Jet City takes every measure to make sure your device travels safely through the mail. We made a video about the best practices for shipping electronics.
Let us know if you have any questions. We are glad to help.
We are happy to announce the newest device we service to our growing repair repertoire: The Google Pixel. Google is approaching the release of its fourth generation phone this year and continues to grow in popularity. Jet City Device Repair now repairs everything from broken screens to new batteries on nearly all released Pixel models. We recently spoke with USA Today about how breakable Apple and Samsung devices are. The Google Pixel phone is unfortunately no different. If you are the type of person who wants to get the most out of your phone’s life, we are here for you.
Meet the new Jet City Device Repair celebrity: Neal Dexter – manager of our Loop store in Chicago. If you’ve had the misfortune of breaking your iPhone and needed a screen repair (or battery replacement or just about anything else fixed), you may have had the good fortune of meeting Neal.
Another pervasive board-level issue is duping a growing number of Apple iPhone owners. In the past, users ran into iPhone 6+ touch issues which became known as Touch Disease. A surprising amount of iPhone 7 owners are now reporting problems with various audio functionalities. Users will first notice their microphone not working while making phone calls. The fault is known at the C12 pad on the audio integrated circuit chip. Technicians now commonly refer to it as the ‘Audio IC’ or ‘Loop disease’. It is unclear whether the issue is a manufacturer defect or due to regular wear of the device. Apple was recently hit with a class action lawsuit because of this particular issue. Fortunately, our technicians at Jet City Device Repair have the fix.
A common indicator of Audio IC disease is an error when using the voice memo app. Reports mention a grayed-out record button or an error message that reads ‘Recording Failed. No audio device found.’ Users also notice their microphone not working during phone calls. The speakerphone and Facetime icons also become grayed-out on your callscreen. Many users have also reported their iPhone won’t turn on. Others state very long boot up time when powering up their devices. An Apple icon will seem to hang for minutes on end before finally powering up all the way.
Audio IC Symptoms
Voice memo error
Videos don’t record audio
People can’t hear you on calls
Disclaimer: This repair is not for the faint of heart. If you do not have any soldering experience, we recommend not attempting the repair. A small misstep could leave your phone permanently damaged. While the issue doesn’t directly affect your internal storage, we always recommend backing up any important data.
The problem exists not because of the IC chip itself, but with its connection to the logic board. First, we must desolder and remove the IC chip. Next, we clean the remaining pads and install a jumper to the C12 pad. The jumper creates a more reliable permanent repair because it makes a connection to where C12 runs to even if the pad can’t make that connection. Once installed, we must re-ball the IC-chip in order for it to fasten back to the logic board. The IC-chip must also be oriented and aligned accurately for all of the contacts to meet. This process helps to close the gap that causes all these audio issues.
The technique takes a trained hand and the proper tools to be successful. Jet City has the equipment and know-how to reverse this problematic issue. Contact us today and we can help return your phone back to normal.
Live or work in the Chicago Loop? Have a cracked iPhone screen? Super busy and wondering , “Is there an iPhone repair near me?”
Jet City Direct is the answer. If you have a broken iPhone and are in the Chicago Loop, one of our experienced & professional technicians will meet you at your office, a coffee shop, or any other public space and do the repair while you wait – usually in 30 minutes or less.
iPhone Repair that’s Really Easy
When you’re busy or Chicago weather is, well, Chicago weather, you don’t want to travel around the city to get your iPhone fixed. You want to stay in your office, meet at a local coffee shop, or some other nearby public space. You want someone to come to you and get the repair done quickly. And you want an affordable service.
This is the simplest iPhone repair you’ll ever have, and probably the easiest thing you’ll do all day.
We’re hiring in Bellevue, WA at our smartphone & tablet repair store. We want the best electronics repair technician on Seattle’s Eastside. You’ll be fixing iPhones, iPads, Samsung devices, Chromebooks, and pretty much any other mobile device. You must also be great to work with – both for your fellow technicians and our customers. The ideal job candidate?
Smart & fast learner.
Pays attention to detail.
Interested in technology.
Loves people! Those they work with & our customers.
Good with people. In-person, on the phone, or via email.
An outstanding work ethic.
You will not be a cog in the wheel. You will be an essential part of a community of people who enjoy working together, enjoy the space they work in, and care about our customers.
It’s all too common. A lifeless phone sits in limbo. It has been plugged in all night but your iPhone still won’t charge. Years of photos and contacts are now on the line. Questions and uncertainties can start piling up. When was the last data back up? Can this issue be solved today? Like every other electronic device, a cell phone’s battery can be replaced. Unfortunately, Apple hides the battery inside of its device. This makes accessing and testing them difficult without the proper tools and know-how. The days of swapping out a couple of double-A batteries on your Walkman are long gone.