As of this writing, our post on an inexpensive Samsung Galaxy S3 screen repair has been read over 1/4 million times. Obviously there is a huge interest in Samsung phone repair. But more importantly, and the whole reason for this post, a lot of people had questions after reading that article (168 comments that were mostly questions). I decided a separate blog post was necessary to address the most common of those questions/concerns people had.
Q1. I live in Texas (or another place we don’t have a store), can I mail you my phone?
Yes, we offer a mail-in repair service. You can pay for the repair on our website using Paypal or a credit card and then mail us your phone. Once we receive it, we’ll get it fixed and mailed back out to you in about 24 hours.
Q2. Where are your local stores?
Right now we have 4 locations: Chicago, IL, Madison, WI, Redmond, WA, and Seattle, WA.
Q3. Do you fix the Galaxy S4?
We have just begun to fix the Galaxy S4. At the time of this writing we are fixing it on a limited basis (through the mail or a 24 hour turnaround time at our Chicago store). We expect to fully roll this repair out to all of our stores by mid-to-late October. If you have a Galaxy S4, check out our Galaxy S4 screen repair page for more details.
Q4. Do you fix the Verizon version of the Galaxy S3 (or AT&T, Sprint, US Cellular, etc)?
Yes. Our repair works for all different versions of the Galaxy S3 including the international version. This is because all versions use exactly the same glass and, since we’re just replacing the glass, we can easily fix them all.
Q5. My phone still seems to work but it’s really smashed. Can you fix that?
Yes. For our repair, it doesn’t matter if it’s a single, small crack in one corner or massive spider web with dozens of lines covering the entire surface. The repair is exactly the same for us. We remove the entire front glass and replace it with a brand new one. So as long as the picture underneath the glass looks good and it’s still responding to touch, all you need is our standard screen repair.
Q6. What if my screen is now black? Or it doesn’t respond to touch?
We can fix both of those issue but it is a more expensive service. The problem you have is a broken LCD. The LCD on a Galaxy S3 performs double duty: It displays your phone’s picture and responds to your finger touches. The LCD also happens to be one of the most expensive parts of the phone – hence the higher price for that repair. You can see our Samsung Galaxy S3 LCD repair here.
Q7. Are you using the same kind of glass my phone original had on it?
Another name for the original kind of glass is OEM (Original Equipment Manufacturer). We do indeed use OEM glass in all of our Galaxy S3 repairs.
Q8. What kind of adhesive do you use to attach the new glass?
We use an optically clear ultraviolet (UV) adhesive. Samsung uses a UV glue to attach the glass to the LCD in the first place. This is the only proper way to replace a cracked screen. Some companies use tape to hold the glass to the LCD, and this results in a very poor quality repair that will get dust under the screen, have a strange glare, and will not be as responsive to touch. We apply just the right amount of UV glue and then place the phone under a UV light to cure it. This results in a factory like repair that looks and works like it did when the phone rolled off the factory floor.
Q9. The plastic bezel around my cracked glass is damaged. Can you fix that, too?
We can but, in general, we don’t. The reason is because the LCD, the expensive part of the phone described in question #5, is glued to that bezel. The only way to replace the bezel is to remove the LCD and that almost always results in a broken LCD (they’re super fragile). As a result, the only way to get a new bezel is to put a complete new housing – including the LCD – on the phone. Since that costs more than twice the cost of a glass only repair, we have found most people aren’t interested in doing that.
Q10. My phone has been water damaged. Can you help?
Unfortunately no. At this time we don’t do any work on liquid damaged phones. We recommend trying to pull your battery out right away, fill up a bag with rice, and put your phone and battery in that bag for 3 days.
Q11. Will my phone still have all it’s data on it?
Yes. We simply pull off your old, cracked glass and replace it with a new one. All of your data will be safe.
Q12. I live outside the United States. Can you fix my phone?
At the moment we do not offer any international shipping. We will only send phones back to a location within the United States or one of its territories (like Puerto Rico).
Q13 (Bonus Question): I fixed my own Galaxy S3 and now the menu/back button doesn’t work.
This question was added by popular demand in the comments below.
You either misplaced the menu/back button ribbon cable when you did the screen repair or have too much of a gap between the glass and the ribbon cable. Either of these things will cause the buttons not to work (or require you to press hard to get them to work) but it’s fairly inexpensive to fix. Just re-doing the glass repair and properly place the cable.
Much worse is that you tore the ribbon cable during the glass repair. If this happened, you’re probably going to have to replace the entire LCD. This is because that ribbon cable runs underneath the LCD and plugs into its backside. The only way to replace it is to pull the LCD out. On a Galaxy S3, this is almost impossible to do (much easier to do on a Galaxy S4). So if this is what happened, you’re probably going to be stuck buying a brand new LCD assembly.