Bellevue Shop

Around Town In Bellevue – Planning For Your Repair.

Have you ever forgot your phone somewhere? Being without the digital yellow pages or map in your pocket can make getting things done difficult. It can feel like it takes two extra steps to do anything. Jet City Device Repair wants to make your life easier. Not only do most of our repairs take less than an hour to fix, but we have also taken extra steps to make your repair experience as painless as possible. This includes our in-shop amenities and our technician’s local food and activities recommendations around town in Bellevue.

Visiting our Bellevue Shop

Let’s face it, waiting rooms can be boring. Our Bellevue shop wants to break the mold. For starters, we have hooked up free WiFi for every to use. This way you can bring in your laptop to get your work done. Our newest addition to the waiting area is our handheld Gameboy consoles. Give into the nerd nostalgia and play a game while you wait. There is also a collection of “How I Broke My Phone” stories which we have compiled from our customers. Get ready for a laugh. We also supply complimentary coffee and water for all of our customers too. Coffee (and water) is life.

Inside of Bellevue Shop

Around Town in Bellevue

Not a waiting room person? Not a problem. Use your repair appointment as an opportunity to check out the Bellevue Area or grab a bite to eat. Our staff has been trained on checking in devices to prepare them for repairs. Feel free to enjoy some offline time. You deserve it. There are some fantastic places just steps away from our shop. Our technicians have picked out their favorite spots in the area to check out.

1. Tem Sib (1020 108th Ave NE #100)
2. Ashwood Playfield (10820 NE 10th Street)
3. Cielo Cocina Mexicana (958 111th Ave NE Suite 101)
4. Honor Coffee (11011 NE 9th St B)
5. Bellevue Library (1111 110th Ave NE)

Reading Book

Photo by João Silas on Unsplash

Our mission is to make our customer’s lives better. We don’t think that mission just has to stop at the repair counter. Check out our reviews if you don’t believe it! We think that planning for your repair can make your experience not only painless but enjoyable. You now have more information while around town in Bellevue. Let us know if you have any questions about your repair. We are always glad to help out!

wallingford shop

Top 5 Spots Near Our Wallingford Shop

Jet City Device Repair in Wallingford wants to make getting your phone repaired a breeze. This is why we think planning for your repair can make life that much easier.  While we do offer some great amenities at our shop, the neighborhood itself has so much to offer. We decided to ask our technicians about their top 5 spots near our Wallingford shop.

At Our Shop.

Looking to have your phone repaired quickly and maybe catch up on some work while you wait? This is where we shine. We schedule appointments to get our customers back on their proverbial feet in no time. We want to go beyond only being quick. Our goal is to make getting your phone repair an enjoyable experience (don’t believe me? Check out these reviews). All of our locations have Free WiFi and coffee for you while you wait. We also have a hilarious list of “How My Phone Broke” stories from our past customers. There are some seriously funny ones in there. Seriously.

Wallingford Interior

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Jet City Device Repair

Planning For Your Repair – Chicago

Hello Chicago! Are you thinking about having your phone fixed at our Loop shop? Our 30 minute iPhone repair time may not seem long but it can be quite a change of pace to be without your phone. Especially trying to navigate the city! Planning for your repair at our shop can make your experience even more seamless and hopefully enjoyable! Our customer’s come in during their work break, on their errand-run, or while they are just visiting Chicago. We wanted to put together a list of common activities our customers do while we are working on their device.

Our Amenities.

Are you stepping out from the office and still need to be online? We have your back. We have an awesome seated waiting area. There is free WiFi, power outlets, and coffee to drink to keep you going. Being without your phone, even 30 minutes, is not possible for most of the Chicago workforce. Not to worry, we have you covered.

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Providing a Great Customer Experience

How to Create a Great Customer Experience

A few years ago the New York Times wrote an article about Jet City Device Repair and customer reviews. The article is a bit dated (for example, we now offer a lifetime guarantee versus a 90 day warranty), but the basic point of the article is still relevant – we truly value customer feedback.

The article is about our logistics of asking for a review and how we handle bad ones, but it doesn’t dive into how we create a 5-star experience for customers (we have over 1000 5-star reviews across our stores). I thought it may be insightful for other business owners – or potential customers – to know how we do it.

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lgphonerepair

LG Phone Repair – Fast, Affordable, and Easy

You asked and we listened. Now introducing the LG Phone repair at all of our locations in Seattle and Chicago.  We have recently broadened our repair horizons with our Google Pixel and OnePlus repairs and decided to add LG Phone repairs too. LG has been around for quite awhile now and is doing their best to compete with the top-guns like Apple and Samsung. However, like our store manage Neal Dexter explained to USA Today, there doesn’t seem to be any way around accidental phone damage. Life can be unpredictable sometimes. That’s where Jet City Device Repair steps in. We’ve honed in our craft to accommodate for the more recent models of the LG Phones repairs.

With just about a quarter million devices fixed and 100’s of 5-star reviews, we’re a repair company that won’t let you down.

Listed below are the most asked for LG Phone:

  • Screen Repair
  • Charging Port Repair
  • Battery Replacement
  • Headphone Jack Repair

Why choose Jet City Device Repair?

There are a lot of other repair companies out there to choose from. Selecting a company you can trust with your phone is an important decision. That is why we have gone fully transparent and shared exactly how we work on the LG Phones. Here is a video of our Loop shop Manager repairing a screen on a LG Phone. Check it out:

 

Visiting one of our shops.

At Jet City Device Repair, we understand that time is money. Being without a phone for a day just doesn’t work for some people! This is why our techs are practiced in diagnosing and repairing devices same day.  We’ve made OnePlus Repairs as simple as one-two-three….four. This is what to do:

  1. Locate the closest Jet City location
  2. Call, email, or text a shop to ask any questions or set up an appointment.
  3. Arrive at your appointment time to check in your device .
  4. Our techs get to work have you out the door inn about one hour. Help yourself to WiFi and free coffee while you wait.

Don’t live near one of our locations?

Don’t live near one of our locations in Chicago or Seattle? No problem. Mail-in orders are available for our customers anywhere in the country. Our same great technicians in shop have been trained to turn around mail ins with expert care and expediency. You will have you phone back in no time! Jet City knows that sending your device in the mail can sometimes be nerve wracking so we made a video about the best practices on how to do that.

We always have technicians standing by. Let us know if you have any questions at all!

OnePlus Repair

OnePlus Repair – Get Yours Fixed Today!

With more devices now available than ever before, we have been asked frequently about repairing One Plus devices. OnePlus has joined Apple, Samsung, and Google as one of the top 5 largest phone manufacturers in the US Market. Just like every other phone though, the OnePlus devices are not indestructible and susceptible to wear, tear, and breaks. One of our techs has recently talked with USA Today about how breakable modern mobile devices are. Our OnePlus repair offering is now live on our website and at all of our storefront locations.

With over a quarter million devices repaired and 100’s of 5-star reviews, we’re a repair service you can trust.

These are currently our most asked for OnePlus Repairs to date:

  • Screen Repair
  • Battery Replacement
  • Charging Port Repair
  • Camera Repair

Visiting our repair shop

Jet City Device Repair realizes that being without your phone for long is just not an option. This is why we have dedicated our efforts to master fast and high-quality repairs for OnePlus devices. We have tried to make setting up your OnePlus Repair as simple as possible. Heres how it’s done:

  1. Find your closest Jet City location
  2. Contact us to schedule an appointment or ask any questions.
  3. Come in to drop off your device at your scheduled time.
  4. We’ll have your device fixed in about one hour. Enjoy free coffee and WiFi while you wait.

Sending a Device in for Repair

We would love to help! Mail-in orders for customers anywhere in the country are currently available. We do our best to quickly turn around mail-in repairs to reduce the amount of time you are without your phone. Jet City takes every measure to make sure your device travels safely through the mail. We made a video about the best practices for shipping electronics.

Let us know if you have any questions. We are glad to help.

Reader View Options

iPhone Screen Repair Article Featuring Neal Dexter

Neal Dexter - iPhone Repair Technician and Store Manager
Neal Dexter: Repair technician extraordinaire, great manager, and all around awesome human being.

Meet the new Jet City Device Repair celebrity: Neal Dexter – manager of our Loop store in Chicago. If you’ve had the misfortune of breaking your iPhone and needed a screen repair (or battery replacement or just about anything else fixed), you may have had the good fortune of meeting Neal.

He’s pretty awesome and was recently interviewed by Jefferson Graham for a USA Today article about iPhone screen repair (as well as Samsung and other phones). Not that Neal wasn’t already famous. He’s not only a great store manager, smartphone repair technician, and all around great person, but he’s also an accomplished DJ and song writer (look for Cameron Traxxx).

I love the way the article starts:

From his perch at Jet City Device Repair in Chicago, store manager Neal Dexter wants you to know something about broken phones: It’s not you.

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iPhone Repair That Comes to You in the Chicago Loop

Live or work in the Chicago Loop? Have a cracked iPhone screen? Super busy and wondering , “Is there an iPhone repair near me?”

Jet City Direct is the answer. If you have a broken iPhone and are in the Chicago Loop, one of our experienced & professional technicians will meet you at your office, a coffee shop, or any other public space and do the repair while you wait – usually in 30 minutes or less.

iPhone Repair that’s Really Easy

Jet City Direct - Come-to-You iPhone RepairWhen you’re busy or Chicago weather is, well, Chicago weather, you don’t want to travel around the city to get your iPhone fixed. You want to stay in your office, meet at a local coffee shop, or some other nearby public space. You want someone to come to you and get the repair done quickly. And you want an affordable service.

This is the simplest iPhone repair you’ll ever have, and probably the easiest thing you’ll do all day.

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Job Posting in Bellevue, WA - Electronics Repair Technician

We’re hiring in Bellevue, WA.

We’re hiring in Bellevue, WA at our smartphone & tablet repair store. We want the best electronics repair technician on Seattle’s Eastside. You’ll be fixing iPhones, iPads, Samsung devices, Chromebooks, and pretty much any other mobile device. You must also be great to work with – both for your fellow technicians and our customers. The ideal job candidate?

  • Smart & fast learner.
  • Pays attention to detail.
  • Interested in technology.
  • Loves people! Those they work with & our customers.
  • Good with people. In-person, on the phone, or via email.
  • An outstanding work ethic.

You will not be a cog in the wheel. You will be an essential part of a community of people who enjoy working together, enjoy the space they work in, and care about our customers.

Continue reading “We’re hiring in Bellevue, WA.”

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Profile: Bellevue Smartphone & Tablet Repair Store

Jet City Device Repair has been doing smartphone & tablet repair on Seattle’s Eastside since 2013 (started in Seattle in 2008). We’ve moved from  a small office in Bellevue, to a retail store in Redmond, and in late  2017 we moved to our current location at 968 110th Ave NE, Bellevue, WA.

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