Jet City Device Repair versus The Apple Store

Micro-Soldering Repairs for iPhone, iPad, Samsung, & More

In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.

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Jet City Device Repair versus The Apple Store

Jet City Device Repair Versus Apple

Is the only advantage of an Apple iPhone repair their control the software? We think so.

Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).

More recently, people have been seeing the following message when upgrading to iOS 11.0.3:

Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?

We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”

Jet City Device Repair versus The Apple Store

Looking for a Great Electronics Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician to help us fix iPhones, iPads, Chromebooks, and more.

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Jet City Device Repair versus The Apple Store

Free Coffee & Donuts from Firecakes Donuts

Moving to a new location means we’ve got a whole bunch of new neighbors for you to enjoy while we repair your device! We’ve taken a quick liking to Firecakes because:

  1. They are friendly and awesome.
  2. We really like donuts.
  3. We also like coffee. In fact, we’re all kind of addicted.

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Jet City Device Repair versus The Apple Store

The World’s Best iPhone & iPad Repair Shop Has Moved!

You are already aware of our amazing and easy iPhone & iPad repair service if you’ve been to our Lincoln Park store in Chicago,

Haven’t been to see us before? You should know we don’t just fix your cracked screen, replace your battery, repair a charging port or offer a dozen other services. We have the most fantastic people working for us! They turn the pain and suffering of a broken device into a truly remarkable experience.

Don’t take my word for it – I’m biased. Just spend a little time checking out what people say about us on Yelp.

But there was one problem with our old location on Southport & Fullerton: We had outgrown it. We were like tuna stuffed into a sardine can. So we’ve moved 1 mile straight east on Fullerton Ave to 2425 N Clark St. The new “can” is much bigger and allows our delicious service to be served up on a sufficiently large platter.

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Jet City Device Repair versus The Apple Store

What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

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Jet City Device Repair versus The Apple Store

Our new Bellevue store is now open!

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We are very excited that our fifth store in the greater Seattle area is now open in Bellevue!  Our official grand opening is January 2nd, and to celebrate we are going to have free coffee and donuts Monday-Friday from 10-Noon for the whole month of January! We hope you’ll stop in and say hi!  Appointments are already available to book through our website www.jcdrepair.com.

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Jet City Device Repair versus The Apple Store

One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

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Jet City Device Repair versus The Apple Store

Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

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Jet City Device Repair versus The Apple Store

New iPhone, iPad & Samsung Repair Store in Chicago’s Loop

You can now get your iPhone, iPad, or Samsung Galaxy fixed right in the heart of Chicago’s Loop. Our newest store is located at 216 N Wells St – half way between Lake St & Wacker Dr. This is the 6th store for Jet City Device Repair and we’re super excited to be here. Continue reading “New iPhone, iPad & Samsung Repair Store in Chicago’s Loop”