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New iPhone, iPad & Samsung Repair Store in Chicago’s Loop

You can now get your iPhone, iPad, or Samsung Galaxy fixed right in the heart of Chicago’s Loop. Our newest store is located at 216 N Wells St – half way between Lake St & Wacker Dr. This is the 6th store for Jet City Device Repair and we’re super excited to be here. Continue reading “New iPhone, iPad & Samsung Repair Store in Chicago’s Loop”

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Launching our School iPad & Chromebook Repair Division

Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.

And now for another big step: We’ve created a new division at Jet City Device Repair dedicated to helping schools get their iPads & Chromebooks fixed. Continue reading “Launching our School iPad & Chromebook Repair Division”

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5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair

Everyone loves to save money. We love our customers.

What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.

Continue reading “5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair”

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Even More Inexpensive Samsung Phone Repairs

About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).

But it gets even better: You can now get your Samsung glass replaced for 10%-30% less. Continue reading “Even More Inexpensive Samsung Phone Repairs”

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JCD Repair is now Jet City Device Repair – again.

In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.

So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.

And there’s more…

Continue reading “JCD Repair is now Jet City Device Repair – again.”

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New South Lake Union Smartphone & Tablet Repair Store in Seattle

Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle. Continue reading “New South Lake Union Smartphone & Tablet Repair Store in Seattle”

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Lifetime Warranty on All Services by JCD Repair

Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.

You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.

Continue reading “Lifetime Warranty on All Services by JCD Repair”

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My Response to a Customer that Questioned My Employees’ Integrity

We recently received an email from one of our customers concerning his daughter’s iPhone which was rebroken. Our warranty policy does not cover phones that are dropped and broken again but we had a new employee working when he initially called us and he was told we would refix it for free. When he came in, the employee that actually helped him that day, a different employee, told him we don’t cover new damage. He was very upset and requested to speak to the owner.

That would be me.

Because of the confusion, I decided we’d make an exception and fix his phone again at no charge.

Then later that day he sent me a very legalistically worded email which included the following couple of sentences:

Continue reading “My Response to a Customer that Questioned My Employees’ Integrity”

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How to Master Mobile Repair…Or Deck Building

The other day I was biking to work in Chicago when I passed an advertisement for a company called: Just Decks. As their name implies, they only build decks. Not attics or basements or sidewalks. Just decks. Their tagline is great: Because when you do one thing, you do it right. Continue reading “How to Master Mobile Repair…Or Deck Building”

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Grand Opening of JCD Repair in Redmond, WA

Back in November of 2012 we decided to bring our iPhone, iPod, and iPad services to the Seattle area’s East Side. Initially we took a small and temporary office space in Bellevue. We are super excited to announce that after searching for a permanent space and a furious amount of construction work, we are officially up and running in our new Redmond, WA space. It’s located at: 16144 NE 87th Street in Redmond, WA, 98052.

Continue reading “Grand Opening of JCD Repair in Redmond, WA”