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Looking for a Great Electronics Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician to help us fix iPhones, iPads, Chromebooks, and more.

Continue reading “Looking for a Great Electronics Repair Teammate”

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What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

Continue reading “What Sets Us Apart”

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One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

Continue reading “One Hour Device Repair is Now 20 Minutes”

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Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

Continue reading “Seattle Device Repair”

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New iPhone, iPad & Samsung Repair Store in Chicago’s Loop

You can now get your iPhone, iPad, or Samsung Galaxy fixed right in the heart of Chicago’s Loop. Our newest store is located at 216 N Wells St – half way between Lake St & Wacker Dr. This is the 6th store for Jet City Device Repair and we’re super excited to be here. Continue reading “New iPhone, iPad & Samsung Repair Store in Chicago’s Loop”

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Launching our School iPad & Chromebook Repair Division

Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.

And now for another big step: We’ve created a new division at Jet City Device Repair dedicated to helping schools get their iPads & Chromebooks fixed. Continue reading “Launching our School iPad & Chromebook Repair Division”

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5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair

Everyone loves to save money. We love our customers.

What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.

Continue reading “5 Ways to Save Money on Your iPhone, iPad, or Samsung Phone Repair”

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Even More Inexpensive Samsung Phone Repairs

About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).

But it gets even better: You can now get your Samsung glass replaced for 10%-30% less. Continue reading “Even More Inexpensive Samsung Phone Repairs”

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JCD Repair is now Jet City Device Repair – again.

In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.

So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.

And there’s more…

Continue reading “JCD Repair is now Jet City Device Repair – again.”

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New South Lake Union Smartphone & Tablet Repair Store in Seattle

Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle. Continue reading “New South Lake Union Smartphone & Tablet Repair Store in Seattle”