Job Posting in Bellevue, WA - Electronics Repair Technician

We’re hiring in Bellevue, WA.

We’re hiring in Bellevue, WA at our smartphone & tablet repair store. We want the best electronics repair technician on Seattle’s Eastside. You’ll be fixing iPhones, iPads, Samsung devices, Chromebooks, and pretty much any other mobile device. You must also be great to work with – both for your fellow technicians and our customers. The ideal job candidate?

  • Smart & fast learner.
  • Pays attention to detail.
  • Interested in technology.
  • Loves people! Those they work with & our customers.
  • Good with people. In-person, on the phone, or via email.
  • An outstanding work ethic.

You will not be a cog in the wheel. You will be an essential part of a community of people who enjoy working together, enjoy the space they work in, and care about our customers.

Continue reading “We’re hiring in Bellevue, WA.”

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Profile: Bellevue Smartphone & Tablet Repair Store

Jet City Device Repair has been doing smartphone & tablet repair on Seattle’s Eastside since 2013 (started in Seattle in 2008). We’ve moved from  a small office in Bellevue, to a retail store in Redmond, and in late  2017 we moved to our current location at 968 110th Ave NE, Bellevue, WA.

Continue reading “Profile: Bellevue Smartphone & Tablet Repair Store”

Broken Chromebooks & iPads

Micro-Soldering Repairs for iPhone, iPad, Samsung, & More

In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.

Continue reading “Micro-Soldering Repairs for iPhone, iPad, Samsung, & More”

Broken Chromebooks & iPads

Jet City Device Repair Versus Apple

Is the only advantage of an Apple iPhone repair their control the software? We think so.

Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).

More recently, people have been seeing the following message when upgrading to iOS 11.0.3:

Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?

We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”

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Looking for a Great Electronics Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician to help us fix iPhones, iPads, Chromebooks, and more.

Continue reading “Looking for a Great Electronics Repair Teammate”

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What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

Continue reading “What Sets Us Apart”

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One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

Continue reading “One Hour Device Repair is Now 20 Minutes”

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Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

Continue reading “Seattle Device Repair”

Broken Chromebooks & iPads

New iPhone, iPad & Samsung Repair Store in Chicago’s Loop

You can now get your iPhone, iPad, or Samsung Galaxy fixed right in the heart of Chicago’s Loop. Our newest store is located at 216 N Wells St – half way between Lake St & Wacker Dr. This is the 6th store for Jet City Device Repair and we’re super excited to be here. Continue reading “New iPhone, iPad & Samsung Repair Store in Chicago’s Loop”

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Launching our School iPad & Chromebook Repair Division

Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.

And now for another big step: We’ve created a new division at Jet City Device Repair dedicated to helping schools get their iPads & Chromebooks fixed. Continue reading “Launching our School iPad & Chromebook Repair Division”