Reader View Options

JCD Repair is now Jet City Device Repair – again.

In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.

So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.

And there’s more…

Continue reading “JCD Repair is now Jet City Device Repair – again.”

Reader View Options

New South Lake Union Smartphone & Tablet Repair Store in Seattle

Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle. Continue reading “New South Lake Union Smartphone & Tablet Repair Store in Seattle”

Reader View Options

Lifetime Warranty on All Services by JCD Repair

Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.

You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.

Continue reading “Lifetime Warranty on All Services by JCD Repair”

Reader View Options

My Response to a Customer that Questioned My Employees’ Integrity

We recently received an email from one of our customers concerning his daughter’s iPhone which was rebroken. Our warranty policy does not cover phones that are dropped and broken again but we had a new employee working when he initially called us and he was told we would refix it for free. When he came in, the employee that actually helped him that day, a different employee, told him we don’t cover new damage. He was very upset and requested to speak to the owner.

That would be me.

Because of the confusion, I decided we’d make an exception and fix his phone again at no charge.

Then later that day he sent me a very legalistically worded email which included the following couple of sentences:

Continue reading “My Response to a Customer that Questioned My Employees’ Integrity”

Reader View Options

How to Master Mobile Repair…Or Deck Building

The other day I was biking to work in Chicago when I passed an advertisement for a company called: Just Decks. As their name implies, they only build decks. Not attics or basements or sidewalks. Just decks. Their tagline is great: Because when you do one thing, you do it right. Continue reading “How to Master Mobile Repair…Or Deck Building”

Reader View Options

Grand Opening of JCD Repair in Redmond, WA

Back in November of 2012 we decided to bring our iPhone, iPod, and iPad services to the Seattle area’s East Side. Initially we took a small and temporary office space in Bellevue. We are super excited to announce that after searching for a permanent space and a furious amount of construction work, we are officially up and running in our new Redmond, WA space. It’s located at: 16144 NE 87th Street in Redmond, WA, 98052.

Continue reading “Grand Opening of JCD Repair in Redmond, WA”

Reader View Options

JCD Repair on ABC Chicago Midday News

This past week were fortunate enough to be invited to Chicago’s ABC affiliate to discuss what to do with a broken iDevice (iPhone, iPad, or iPod Touch). It was the first time I’d ever been on TV and it turned out to be a pretty cool experience – despite some small nerves before hand.

Continue reading “JCD Repair on ABC Chicago Midday News”

Reader View Options

$1,000,000 in Sales!

Yesterday marked a big day in JCD Repair history. At 5:34 PM we fixed a white, cracked iPhone 4S. This sale put our yearly sales over $1 million! That was the first time that has every happened to us and we’re pretty excited about it. Reading about billion dollar valuations has gotten so common that this might not sound like a big deal to you. But it is to us.

Continue reading “$1,000,000 in Sales!”

Reader View Options

Customer Service Solution for Free

I was recently interviewed for a podcast and the main topic was how Jet City goes about doing our customer service and at the end of the interview, I was asked if I could post something about our system and how to set it up. So that’s what this post is mostly about. Continue reading “Customer Service Solution for Free”

Reader View Options

New Chicago Office Up and Running

We are very excited to announce that we have just completed the move of our Chicago office into the Lincoln Park neighborhood. Chicago Smart Phone Repair (the Chicago division of Jet City Device Repair) is now located just east of DePaul University on the corner of Fullerton and Southport. The exact address of this new location is 2351 N Southport, Chicago, IL 60614. Continue reading “New Chicago Office Up and Running”