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Protecting Customers & Employees from the Coronavirus (COVID-19)

Latest Update

Coronavirus: keeping employees & customers safe.July 24 – Updated Hours

In the past few months we’ve closed stores and then reopened with limited hours & staff. Here are our current hours:

Wallingford Store (Seattle, WA)
10am – 7pm Monday – Friday
10am – 5pm Saturday
Closed Sunday

Bellevue Store (Bellevue, WA)
10am – 7pm Monday – Friday
10am – 5pm Saturday
Closed Sunday

Loop Store (Chicago, IL)
9am – 7pm Monday – Friday
10am – 5pm Sat & Sun

Jet City Precautions & Procedures

We’re being careful as we reopen.

Our goal is to get back to business AND keep employees, customers, and our communities safe. We wish some of these steps weren’t necessary because we enjoy making customers comfortable and socializing with them, but these steps are critical to keep people safe.

  1. Coronavirus: protectiong employees & customersEmployees wear masks.
  2. Customers must wear masks. Don’t have one? We have disposable masks for free.
  3. Physical barrier between employees and customers.
  4. Only 1 customer in the store at a time.
  5. Waiting / lounge / common areas closed.
  6. Lots of hand sanitizer for everyone.
  7. Disinfect common surfaces several times a day.
  8. Contactless hand-off of devices.
  9. Devices cleaned before & after repair.
  10. Contactless credit card payment.
  11. Credit card payments encouraged, but we will accept cash.
  12. Frequent hand washing by employees.

We know there is no fool-proof way to stop the spread of germs, but we think these precautions will help keep staff and customers healthy.

Have other suggestions for us? We’d love to hear them. Please let us know.

Reader View

Reader View – Tips and Tricks

The Internet can be a cluttered place on mobile phones. You’ll encounter ads, pop-ups, and unfriendly mobile web design. Reading an article from your favorite content creator can be a chore. Is it difficult to tell where an article ends and an advertisement begins? That is where “reader view” steps in.

It is difficult to tell what is part of the article and not an advertisement? That is where “reader view” steps in.

Today marks the end of your accidental ad-click woes.

Continue reading “Reader View – Tips and Tricks”

Why Did My Phone Stop Charging?

Why Did My Phone Stop Charging? A Lint Story

The Silent Charging Port Killer

Have you noticed that it has become increasingly difficult to charge your phone? Do you need to hold your charging cable at weird angles just to make a connection? Wrapping or forcing your cable to charge are temporary fixes that can be harmful to your phone. Fortunately, there is a fix. It just might not be what you think. To answer the question, “Why Did My Phone Stop Charging?” we have to first shift our focus to a place that millions of people have in their very homes. The laundry room.

Continue reading “Why Did My Phone Stop Charging? A Lint Story”

Bellevue Shop

Around Town In Bellevue – Planning For Your Repair.

Have you ever forgot your phone somewhere? Being without the digital yellow pages or map in your pocket can make getting things done difficult. It can feel like it takes two extra steps to do anything. Jet City Device Repair wants to make your life easier. Not only do most of our repairs take less than an hour to fix, but we have also taken extra steps to make your repair experience as painless as possible. This includes our in-shop amenities and our technician’s local food and activities recommendations around town in Bellevue.

Continue reading “Around Town In Bellevue – Planning For Your Repair.”

wallingford shop

Top 5 Spots Near Our Wallingford Shop

Jet City Device Repair in Wallingford wants to make getting your phone repaired a breeze. This is why we think planning for your repair can make life that much easier.  While we do offer some great amenities at our shop, the neighborhood itself has so much to offer. We decided to ask our technicians about their top 5 spots near our Wallingford shop.

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Jet City Device Repair

Planning For Your Repair – Chicago

Hello Chicago! Are you thinking about having your phone fixed at our Loop shop? Our 30 minute iPhone repair time may not seem long but it can be quite a change of pace to be without your phone. Especially trying to navigate the city! Planning for your repair at our shop can make your experience even more seamless and hopefully enjoyable! Our customer’s come in during their work break, on their errand-run, or while they are just visiting Chicago. We wanted to put together a list of common activities our customers do while we are working on their device.\

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Providing a Great Customer Experience

How to Create a Great Customer Experience

A few years ago the New York Times wrote an article about Jet City Device Repair and customer reviews. The article is a bit dated (for example, we now offer a lifetime guarantee versus a 90 day warranty), but the basic point of the article is still relevant – we truly value customer feedback.

The article is about our logistics of asking for a review and how we handle bad ones, but it doesn’t dive into how we create a 5-star experience for customers (we have over 1000 5-star reviews across our stores). I thought it may be insightful for other business owners – or potential customers – to know how we do it.

Continue reading “How to Create a Great Customer Experience”

Apple Watch Repair

Apple Watch Repair – Same Day Awesomeness

The Apple Watch goes everywhere you go. It assists you in counting steps or can even help you find your iPhone that was lost under a couch cushion. But like it’s big brother, the iPhone, the battery ages and can be easily damaged. Unlike a smartphone, the watch is strapped to your wrist. This makes it even more exposed to the elements and potential damage. Like our manager Neal Dexter explained to USA Today, mobile electronics are getting more fragile and easy to break. Especially so with wearable tech. That is where Jet City Device Repair steps in. Our techs are proud to help and start offering the Apple Watch Repair.

Jet City technicians are awesome at what they do. Just check out our 1,058 5-star yelp reviews if you don’t believe us.

We have repaired our fair share of Apple Watch devices since they have been on the market. Here are the two most requested Apple Watch Repairs:

  • Screen Repair
  • Battery Repair

Continue reading “Apple Watch Repair – Same Day Awesomeness”

lgphonerepair

LG Phone Repair – Fast, Affordable, and Easy

You asked and we listened. Now introducing the LG Phone repair at all of our locations in Seattle and Chicago.  We have recently broadened our repair horizons with our Google Pixel and OnePlus repairs and decided to add LG Phone repairs too. LG has been around for quite awhile now and is doing their best to compete with the top-guns like Apple and Samsung. However, like our store manage Neal Dexter explained to USA Today, there doesn’t seem to be any way around accidental phone damage. Life can be unpredictable sometimes. That’s where Jet City Device Repair steps in. We’ve honed in our craft to accommodate for the more recent models of the LG Phones repairs.

With just about a quarter million devices fixed and 100’s of 5-star reviews, we’re a repair company that won’t let you down.

Listed below are the most asked for LG Phone:

  • Screen Repair
  • Charging Port Repair
  • Battery Replacement
  • Headphone Jack Repair

Why choose Jet City Device Repair?

There are a lot of other repair companies out there to choose from. Selecting a company you can trust with your phone is an important decision. That is why we have gone fully transparent and shared exactly how we work on the LG Phones. Here is a video of our Loop shop Manager repairing a screen on a LG Phone. Check it out:

 

Visiting one of our shops.

At Jet City Device Repair, we understand that time is money. Being without a phone for a day just doesn’t work for some people! This is why our techs are practiced in diagnosing and repairing devices same day.  We’ve made OnePlus Repairs as simple as one-two-three….four. This is what to do:

  1. Locate the closest Jet City location
  2. Call, email, or text a shop to ask any questions or set up an appointment.
  3. Arrive at your appointment time to check in your device .
  4. Our techs get to work have you out the door inn about one hour. Help yourself to WiFi and free coffee while you wait.

Don’t live near one of our locations?

Don’t live near one of our locations in Chicago or Seattle? No problem. Mail-in orders are available for our customers anywhere in the country. Our same great technicians in shop have been trained to turn around mail ins with expert care and expediency. You will have you phone back in no time! Jet City knows that sending your device in the mail can sometimes be nerve wracking so we made a video about the best practices on how to do that.

We always have technicians standing by. Let us know if you have any questions at all!

OnePlus Repair

OnePlus Repair – Get Yours Fixed Today!

With more devices now available than ever before, we have been asked frequently about repairing One Plus devices. OnePlus has joined Apple, Samsung, and Google as one of the top 5 largest phone manufacturers in the US Market. Just like every other phone though, the OnePlus devices are not indestructible and susceptible to wear, tear, and breaks. One of our techs has recently talked with USA Today about how breakable modern mobile devices are. Our OnePlus repair offering is now live on our website and at all of our storefront locations.

With over a quarter million devices repaired and 100’s of 5-star reviews, we’re a repair service you can trust.

These are currently our most asked for OnePlus Repairs to date:

  • Screen Repair
  • Battery Replacement
  • Charging Port Repair
  • Camera Repair

Visiting our repair shop

Jet City Device Repair realizes that being without your phone for long is just not an option. This is why we have dedicated our efforts to master fast and high-quality repairs for OnePlus devices. We have tried to make setting up your OnePlus Repair as simple as possible. Heres how it’s done:

  1. Find your closest Jet City location
  2. Contact us to schedule an appointment or ask any questions.
  3. Come in to drop off your device at your scheduled time.
  4. We’ll have your device fixed in about one hour. Enjoy free coffee and WiFi while you wait.

Sending a Device in for Repair

We would love to help! Mail-in orders for customers anywhere in the country are currently available. We do our best to quickly turn around mail-in repairs to reduce the amount of time you are without your phone. Jet City takes every measure to make sure your device travels safely through the mail. We made a video about the best practices for shipping electronics.

Let us know if you have any questions. We are glad to help.