I started Jet City Device Repair in my basement in 2007. Today we have 6 stores, 32 employees, and expect to do $4.1 million in 2016 sales. But this is only my latest professional incarnation. Before that I did freelance web development, was a software engineer at Microsoft, lectured on operating systems at the University of Wisconsin-Madison (after getting a Master's Degree in Computer Science), and spent three years selling robotics equipment (after getting a degree in Mechanical Engineering at the UW). I have a wonderful wife and two amazing little boys. I also enjoy New Glarus beer - partly because you can only get it in Wisconsin.
Is your Samsung Galaxy not charging? Or maybe you spend 5 minutes wiggling the cord around to make it work? You probably have a bad charging port.
We can fix that.
Over the past year we’ve purchased some high-end soldering equipment and trained some of our best technicians in the art of intricate solder work. This enables us to repair the charging port on many Samsung phones by simply desoldering the existing, broken charge port and soldering on a new one. This process saves you a significant amount of money on the repair. Continue reading “Samsung Galaxy not charging? You probably need a new charging port.”→
Has your iPhone’s touch screen stopped working for no apparent reason? Are you seeing gray bars at the top? Then you probably have the dreaded iPhone touch disease. This is where the solder on a small Integrated Circuit (IC Chip) fails and causes the touch screen on your iPhone to stop working (you will usually see gray bars at the top of your screen, too).
It’s been over 6 years since the release of the iPhone 4S and 7 years since the release of the iPhone 4. We have decided it is time for us to discontinue these repairs for several reasons:
High-quality, reliable parts have gotten hard to find.
Very low demand. In the past month we’ve fixed about 2500 devices as a company and less than 20 of those have been the iPhone 4/4S.
Our core values dictate that we are great at the things we do and that we choose to do things that we can be great at. Unfortunately, with only 20 repairs across 15 technicians in the company there is no way for us to keep all of our technicians great at this repair. It’s hard to be great at something you only do once a month or every two months (especially if the parts are questionable). In addition, it’s getting hard for us to train new technicians on this repair because we see it so infrequently.
For all these reasons, we will no longer be formally offering this repair.
That said, many of our stores do still have parts for these devices and at least one or two technicians that are great at doing the repair. If you need an iPhone 4 or 4S fixed, don’t hesitate to contact us and we’ll see if we can help.
At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.
Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.
But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.
This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.
To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.
Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!
The best way to deal with an error 53 problem? Go to a reputable repair company for your cracked iPhone screen and you won’t have to worry about it.
The Guardian broke a story a about Apple a few days ago. It was about a software update that will make iPhone’s with a replaced home button no longer work at all (frequently referred to as a “bricked iPhone”). From the article:
It’s the message that spells doom and will render your handset worthless if it’s been repaired by a third party. But there’s no warning and no fix.
But this quote from the article is EXTREMELY MISLEADING because the statement is incomplete. In particular, here’s what it should say:
It’s the message that spells doom and will render your handset worthless if it’s [home button has been replaced by a third party that messed up a screen repair and ripped your home button cable].
A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.
We just received a 1-star review on Google My Business for our Chicago Loop store because we don’t fix the type of phone that someone owned. I responded to the person’s review and thought I’d post my response here as well because this is a question/complaint we do get from time to time.
The really important thing to note in this post is one of our core philosophies: We only do things we can be great at, and we are great at the things we do.
I bought an iPhone 5 right after it came out and was pretty happy with it until about a month ago when I updated to the latest Apple system release – iOS 9. This particular upgrade was a major downgrade in my smart phone experience.