Jet City Device Repair has been doing smartphone & tablet repair on Seattle’s Eastside since 2013 (started in Seattle in 2008). We’ve moved from a small office in Bellevue, to a retail store in Redmond, and in late 2017 we moved to our current location at 968 110th Ave NE, Bellevue, WA.
It’s official: The new iPad’s screen repair will be easy for us to do and low-cost. Our iPad 6 tear down shows that Apple has returned to a non-laminated screen construction (like the iPad 2, 3, 4, 5, and Air). This means the screen technology consists of a separate digitizer and LCD (compared to a fused construction like the iPad Air 2 or Pro models). This is good news because it means the iPad 6 screen repair will not require a new LCD every time you want to do a cracked glass repair. In other words, it will not be that expensive to fix the iPad 6!
We fix quite a few iPads for schools and have some thoughts on why, if you’re buying in bulk, you should purchase an iPad that has, as Apple calls it, a non-laminated screen instead of a laminated iPad screen. The reason is simple. iPads with laminated screens (like an iPad Pro) are much, MUCH more expensive to fix than iPads with a non-laminated screens (like an iPad 5 or 6). If you’re buying devices in bulk, your users will break them! So it’s important to have a plan for when that happens.
In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.
Is the only advantage of an Apple iPhone repair their control the software? We think so.
Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).
More recently, people have been seeing the following message when upgrading to iOS 11.0.3:
Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?
We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”
A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.
Jet City Device Repair started in a basement in 2007. In 2008 it became a full-time business with two partners. The first employee was hired in the spring of 2010. Today we have over 20 employees at 6 stores in 2 cities and have fixed well over 100,000 devices.
And now for another big step: We’ve created a new division at Jet City Device Repair dedicated to helping schools get their iPads & Chromebooks fixed. Continue reading “Launching our School iPad & Chromebook Repair Division”