Jet City Device Repair versus The Apple Store

Micro-Soldering Repairs for iPhone, iPad, Samsung, & More

In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.

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Jet City Device Repair versus The Apple Store

Jet City Device Repair Versus Apple

Is the only advantage of an Apple iPhone repair their control the software? We think so.

Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).

More recently, people have been seeing the following message when upgrading to iOS 11.0.3:

Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?

We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”

Jet City Device Repair versus The Apple Store

iPhone Touch Disease Repair

iPhone Touch Disease Repair
iPhone Touch Disease Repair

Has your iPhone’s touch screen stopped working for no apparent reason? Are you seeing gray bars at the top? Then you probably have the dreaded iPhone touch disease. This is where the solder on a small Integrated Circuit (IC Chip) fails and causes the touch screen on your iPhone to stop working (you will usually see gray bars at the top of your screen, too).

Your question might be, “Can you fix this?”

Our answer: “Yeah, we can fix that.”

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Jet City Device Repair versus The Apple Store

Discontinuing iPhone 4 and 4S Repairs

It’s been over 6 years since the release of the iPhone 4S and 7 years since the release of the iPhone 4. We have decided it is time for us to discontinue these repairs for several reasons:

  1. High-quality, reliable parts have gotten hard to find.
  2. Very low demand. In the past month we’ve fixed about 2500 devices as a company and less than 20 of those have been the iPhone 4/4S.
  3. Our core values dictate that we are great at the things we do and that we choose to do things that we can be great at. Unfortunately, with only 20 repairs across 15 technicians in the company there is no way for us to keep all of our technicians great at this repair. It’s hard to be great at something you only do once a month or every two months (especially if the parts are questionable). In addition, it’s getting hard for us to train new technicians on this repair because we see it so infrequently.

For all these reasons, we will no longer be formally offering this repair.

That said, many of our stores do still have parts for these devices and at least one or two technicians that are great at doing the repair. If you need an iPhone 4 or 4S fixed, don’t hesitate to contact us and we’ll see if we can help.

Jet City Device Repair versus The Apple Store

Our new Bellevue store is now open!

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We are very excited that our fifth store in the greater Seattle area is now open in Bellevue!  Our official grand opening is January 2nd, and to celebrate we are going to have free coffee and donuts Monday-Friday from 10-Noon for the whole month of January! We hope you’ll stop in and say hi!  Appointments are already available to book through our website www.jcdrepair.com.

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Jet City Device Repair versus The Apple Store

Is your iCloud back up turned on?

Don't lose those moments....
Don’t lose those moments…

One of the most stressful things about something happening to your phone is losing data.  Those photos you just took of your newborn, a family reunion, or even that perfect vacation you just got back from, often only exist in one place.  Your iPhone.  If iCloud is turned on, copies are saved on Apple’s servers, and your other Apple devices might also be able to access that photo stream.  But what if it’s turned off?  Not only did your phone just fall into a lake, but all those memories might be destroyed along with it!  When it comes down to it, an iPhone is replaceable, but your data isn’t. Continue reading “Is your iCloud back up turned on?”

Jet City Device Repair versus The Apple Store

Apple’s Error 53 is About Greed, Not Security

Apple’s claim that they must disable an iPhone after its home button is replaced for security reasons makes no sense. It’s Apple’s attempt to get even more money out of its users.

Image from Joe Penniston on Flickr
Image from Joe Penniston on Flickr

If Apple’s software can recognize the home button has been replaced, simply disable the fingerprint sensor and require a passcode. Inconvenient for a user, but not a catastrophe.

People can still have the pictures of their kids, pets, texts with loved ones, and all the other valuable content we keep on our phones. It doesn’t all just disappear because they chose the fiscally responsible action of having their broken iPhone fixed by someone other than Apple.

The most likely reason for Apple doing this is profit, not security.

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Jet City Device Repair versus The Apple Store

Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

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Jet City Device Repair versus The Apple Store

Apple’s planned obsolescence for the iPhone 5?

I bought an iPhone 5 right after it came out and was pretty happy with it until about a month ago when I updated to the latest Apple system release – iOS 9. This particular upgrade was a major downgrade in my smart phone experience.

Beware iOS 9 on pre-iPhone 6 phones.
Beware iOS 9 on pre-iPhone 6 phones.

What happened?

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Jet City Device Repair versus The Apple Store

Why the Recent Increase in iPhone 5/5C/5S Repair Pricing

We recently had to raise the price of our iPhone 5, 5C & 5S screen repair pricing by $10 for both the glass only and LCD repair.

We hate to do this but it had to be done because there is a major shortage of the iPhone 5 series LCD screens in the market and the prices have gone up over 40% in just the last 3 weeks and may go up even higher.

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