Providing a Great Customer Experience

How to Create a Great Customer Experience

A few years ago the New York Times wrote an article about Jet City Device Repair and customer reviews. The article is a bit dated (for example, we now offer a lifetime guarantee versus a 90 day warranty), but the basic point of the article is still relevant – we truly value customer feedback.

The article is about our logistics of asking for a review and how we handle bad ones, but it doesn’t dive into how we create a 5-star experience for customers (we have over 1000 5-star reviews across our stores). I thought it may be insightful for other business owners – or potential customers – to know how we do it.

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