Jet City Device Repair versus The Apple Store

Jet City Device Repair Versus Apple

Is the only advantage of an Apple iPhone repair their control the software? We think so.

Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).

More recently, people have been seeing the following message when upgrading to iOS 11.0.3:

Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?

We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”

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Big Breakfast Plates at Couzin’s Cafe

Bellevue has some fancy places to enjoy breakfast, but sometimes you just want to grab some grub. You know what I’m talking about. Not flashy, hip, chic or modern. Sometimes a tiny waffle on a plank of wood just won’t cut it. That’s why during our last Jet City meeting shop meeting, we went to Couzin’s Cafe in Kirkland (what better way to discuss the business of fixing iPhones & iPads for people than over a stack of pancakes and a bottomless coffee).

Continue reading “Big Breakfast Plates at Couzin’s Cafe”

Jet City Device Repair versus The Apple Store

Our new Bellevue store is now open!

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We are very excited that our fifth store in the greater Seattle area is now open in Bellevue!  Our official grand opening is January 2nd, and to celebrate we are going to have free coffee and donuts Monday-Friday from 10-Noon for the whole month of January! We hope you’ll stop in and say hi!  Appointments are already available to book through our website www.jcdrepair.com.

Continue reading “Our new Bellevue store is now open!”