JCD Repair's Lifetime Warranty Policy

Posted by Matt McCormick on January 1, 2018

Jet City Device Repair has always been an industry leader in our warranty policy. Most places offer a 6-month or 1-year warranty. Not us. We are so confident in the parts we sell that we offer a lifetime guarantee on screen repairs, cameras, charging ports, LCDs, OLEDs, and almost any other repair service. There are a few exceptions to this policy and we'll make those clear below, but for the vast majority of our repairs, you can be extremely confident you're getting a high-quality part installed by well trained technicians.

It's Rare but...

We have fixed over 250,000 devices since Jet City's inception in 2008, and currently fix about 800-1,000 devices per month. Our vendors, both those overseas and domestic, have been vetted over years and chosen because they provide high-quality parts at a reasonable price (and offer excellent customer service). JCD technicians are well trained and many of them have been with us for years. They are true professionals.

Even so, at the volume of repairs we do, sometimes something goes wrong. When that happens, we'll fix your device again at no charge. No fee for a new part. No labor cost. No diagnostic charge. Free means free.

And It's Simple

Simply contact us if something goes wrong with our parts quality or workmanship. You can call, email, or text message us to set up a time to come back in. We'll do a quick review of the device to make sure there's no new damage and, once we verify the problem, we'll fix it again. And did we mention it'll be free?

The Fine Print

One of our core company values is: Honesty & transparency through great communication at all levels. So in that spirit we want to clearly communicate the exceptions:

• It does not include new damage. For example, if you had us fix a cracked screen and 6 months later you drop the phone and crack the screen again, you will have to pay for a new screen repair. Alternatively, if you drop it in the tub or take it for a swim, we would not redo or refund the repair.


• Our warranty is only on the actual repair performed. So if we fix your charging port and a year later your camera stops working, that would not be covered.


• Battery replacements are only warrantied for 1-year. This is simply a matter of physics. Lithium-Ion batteries typically start degrading after 12-24 months depending on your usage. Since a perfectly good part can only be expected to perform perfectly for a year, we limit this warranty to 1-year.


• No warranty at all for water damaged devices. Even if we can fix the problem you're having with a water damaged phone, there's a good chance something else will go wrong. So we're happy to try and fix a water damaged phone but cannot guarantee that something else (or the same thing) won't fail again shortly.

Questions? Concerns?

We are happy to chat more with you about our warranty policy. Just give us a shout.