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iPhone Screen Repair Article Featuring Neal Dexter

Neal Dexter - iPhone Repair Technician and Store Manager
Neal Dexter: Repair technician extraordinaire, great manager, and all around awesome human being.

Meet the new Jet City Device Repair celebrity: Neal Dexter – manager of our Loop store in Chicago. If you’ve had the misfortune of breaking your iPhone and needed a screen repair (or battery replacement or just about anything else fixed), you may have had the good fortune of meeting Neal.

He’s pretty awesome and was recently interviewed by Jefferson Graham for a USA Today article about iPhone screen repair (as well as Samsung and other phones). Not that Neal wasn’t already famous. He’s not only a great store manager, smartphone repair technician, and all around great person, but he’s also an accomplished DJ and song writer (look for Cameron Traxxx).

I love the way the article starts:

From his perch at Jet City Device Repair in Chicago, store manager Neal Dexter wants you to know something about broken phones: It’s not you.

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iPhone 7 Audio IC – “Loop Disease” What is it?

Audio IC and Your iPhone 7 Speaker Problems

Another pervasive board-level issue is duping a growing number of Apple iPhone owners. In the past, users ran into iPhone 6+ touch issues which became known as Touch Disease. A surprising amount of iPhone 7 owners are now reporting problems with various audio functionalities. Users will first notice their microphone not working while making phone calls. The fault is known at the C12 pad on the audio integrated circuit chip. Technicians now commonly refer to it as the ‘Audio IC’ or ‘Loop disease’. It is unclear whether the issue is a manufacturer defect or due to regular wear of the device. Apple was recently hit with a class action lawsuit because of this particular issue. Fortunately, our technicians at Jet City Device Repair have the fix.

Audio IC

A common indicator of Audio IC disease is an error when using the voice memo app. Reports mention a grayed-out record button or an error message that reads ‘Recording Failed. No audio device found.’  Users also notice their microphone not working during phone calls. The speakerphone and Facetime icons also become grayed-out on your call screen. Many users have also reported their iPhone won’t turn on. Others state very long boot up time when powering up their devices. An Apple icon will seem to hang for minutes on end before finally powering up all the way.

Audio IC Symptoms

  1. Slow startup
  2. Voice memo error
  3. Grayed-out speakerphone
  4. Videos don’t record audio
  5. People can’t hear you on calls

Audio IC

The Fix

Disclaimer: This repair is not for the faint of heart. If you do not have any soldering experience, we recommend not attempting the repair. A small misstep could leave your phone permanently damaged. While the issue doesn’t directly affect your internal storage, we always recommend backing up any important data.

The problem exists not because of the IC chip itself, but with its connection to the logic board. First, we must desolder and remove the IC chip. Next, we clean the remaining pads and install a jumper to the C12 pad. The jumper creates a more reliable permanent repair because it makes a connection to where C12 runs to even if the pad can’t make that connection. Once installed, we must re-ball the IC-chip in order for it to fasten back to the logic board. The IC-chip must also be oriented and aligned accurately for all of the contacts to meet. This process helps to close the gap that causes all these audio issues.

The technique takes a trained hand and the proper tools to be successful. Jet City has the equipment and know-how to reverse this problematic issue. Contact us today and we can help return your phone back to normal.

Audio IC
A technician repairing and iPhone 7 audio ic.

 

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iPhone Repair That Comes to You in the Chicago Loop

Live or work in the Chicago Loop? Have a cracked iPhone screen? Super busy and wondering , “Is there an iPhone repair near me?”

Jet City Direct is the answer. If you have a broken iPhone and are in the Chicago Loop, one of our experienced & professional technicians will meet you at your office, a coffee shop, or any other public space and do the repair while you wait – usually in 30 minutes or less.

iPhone Repair that’s Really Easy

Jet City Direct - Come-to-You iPhone RepairWhen you’re busy or Chicago weather is, well, Chicago weather, you don’t want to travel around the city to get your iPhone fixed. You want to stay in your office, meet at a local coffee shop, or some other nearby public space. You want someone to come to you and get the repair done quickly. And you want an affordable service.

This is the simplest iPhone repair you’ll ever have, and probably the easiest thing you’ll do all day.

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Job Posting in Bellevue, WA - Electronics Repair Technician

We’re hiring in Bellevue, WA.

We’re hiring in Bellevue, WA at our smartphone & tablet repair store. We want the best electronics repair technician on Seattle’s Eastside. You’ll be fixing iPhones, iPads, Samsung devices, Chromebooks, and pretty much any other mobile device. You must also be great to work with – both for your fellow technicians and our customers. The ideal job candidate?

  • Smart & fast learner.
  • Pays attention to detail.
  • Interested in technology.
  • Loves people! Those they work with & our customers.
  • Good with people. In-person, on the phone, or via email.
  • An outstanding work ethic.

You will not be a cog in the wheel. You will be an essential part of a community of people who enjoy working together, enjoy the space they work in, and care about our customers.

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iPhone Won’t Charge? How Jet City Technicians Fix Dead iPhones

iPhone Won’t Charge?

It’s all too common. A lifeless phone sits in limbo. It has been plugged in all night but your iPhone still won’t charge. Years of photos and contacts are now on the line. Questions and uncertainties can start piling up.  When was the last data back up?  Can this issue be solved today? Like every other electronic device, a cell phone’s battery can be replaced. Unfortunately, Apple hides the battery inside of its device. This makes accessing and testing them difficult without the proper tools and know-how.  The days of swapping out a couple of double-A batteries on your Walkman are long gone.

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Profile: Bellevue Smartphone & Tablet Repair Store

Jet City Device Repair has been doing smartphone & tablet repair on Seattle’s Eastside since 2013 (started in Seattle in 2008). We’ve moved from  a small office in Bellevue, to a retail store in Redmond, and in late  2017 we moved to our current location at 968 110th Ave NE, Bellevue, WA.

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Save Money on a Trade-In iPhone Repair

How much will it cost if I don’t want the Lifetime guarantee?

That’s a common question this time of year. The newest phones are out and people want to trade-in their iPhone for the latest model.  But what if it’s broken? You need to get it fixed first. Price may not be the only issue you care about, but it becomes much more important when you plan to get rid of your phone right away.

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iPad 6 Tear Down and Screen Repair Details

iPad 6 Tear Down and Screen RepairIt’s official: The new iPad’s screen repair will be easy for us to do and low-cost. Our iPad 6 tear down shows that Apple has returned to a non-laminated screen construction (like the iPad 2, 3, 4, 5, and Air). This means the screen technology consists of a separate digitizer and LCD (compared to a fused construction like the iPad Air 2 or Pro models). This is good news because it means the iPad 6 screen repair will not require a new LCD every time you want to do a cracked glass repair. In other words, it will not be that expensive to fix the iPad 6!

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Apple’s Laminated vs Non-Laminated iPad Screen Repairs

We fix quite a few iPads for schools and have some thoughts on why, if you’re buying in bulk, you should purchase an iPad that has, as Apple calls it, a non-laminated screen instead of a laminated iPad screen. The reason is simple. iPads with laminated screens (like an iPad Pro) are much, MUCH more expensive to fix than iPads with a non-laminated screens (like an iPad 5 or 6). If you’re buying devices in bulk, your users will break them! So it’s important to have a plan for when that happens.

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iPhone Battery Replaced Without the Long Wait

Did you recently read that Apple is slowing down your iPhone when the battery is going bad? Want to put your iPhone life back in order without buying a new iPhone? Or without standing in line?

We can help. We can help today.  We can help in about 15 minutes. We can do it for $49!

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