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Discontinuing iPhone 4 and 4S Repairs

It’s been over 6 years since the release of the iPhone 4S and 7 years since the release of the iPhone 4. We have decided it is time for us to discontinue these repairs for several reasons:

  1. High-quality, reliable parts have gotten hard to find.
  2. Very low demand. In the past month we’ve fixed about 2500 devices as a company and less than 20 of those have been the iPhone 4/4S.
  3. Our core values dictate that we are great at the things we do and that we choose to do things that we can be great at. Unfortunately, with only 20 repairs across 15 technicians in the company there is no way for us to keep all of our technicians great at this repair. It’s hard to be great at something you only do once a month or every two months (especially if the parts are questionable). In addition, it’s getting hard for us to train new technicians on this repair because we see it so infrequently.

For all these reasons, we will no longer be formally offering this repair.

That said, many of our stores do still have parts for these devices and at least one or two technicians that are great at doing the repair. If you need an iPhone 4 or 4S fixed, don’t hesitate to contact us and we’ll see if we can help.

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Looking for a Great Electronics Repair Teammate

Looking for a great place to work? How about a 4-day work week? Want health care? A company that’s growing and exciting to work for? Amazing co-workers?

Then you should apply to work for us. We’re looking for a great repair technician to help us fix iPhones, iPads, Chromebooks, and more.

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What Sets Us Apart

One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”

Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:

To make people’s lives better. Our employees, our customers, and our investors – in that order.

If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.

Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.

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One Hour Device Repair is Now 20 Minutes

At Jet City Device Repair we take pride in creating a great customer experience. We think saving you time is one more way to do that.

Image from anika on Flickr
Image from anika on Flickr

Obviously we work hard to create a super high-quality device repair at a great price. That’s step #1 in a great service. We also do our best to hire friendly staff that can provide this service with a smile.

But we’ve found it’s the little things that really help set us apart: clean & comfortable waiting area, stores located in convenient locations, free coffee & snacks, multiple ways to schedule an appointment, open 7-days a week (most locations), open until 7pm on weeknights, and more.

This not only results in a premier device repair, but, if our customer reviews or the New York Times are to be believed, one of the best overall customer experiences with any business.

To continue improving on that, another area we’ve worked hard to improve is our overall repair time. In particular with the various iPhone devices. This is important for two reasons: waiting just isn’t fun and you probably don’t want to be without your iPhone for any length of time.

Through a series of efforts, we’ve been able to whittle our iPhone device repair from about one hour to 20 minutes!

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How To Avoid Error 53 With Your iPhone Repair

The best way to deal with an error 53 problem? Go to a reputable repair company for your cracked iPhone screen and you won’t have to worry about it.

The Guardian broke a story a about Apple a few days ago. It was about a software update that will make iPhone’s with a replaced home button no longer work at all (frequently referred to as a “bricked iPhone”). From the article:

It’s the message that spells doom and will render your handset worthless if it’s been repaired by a third party. But there’s no warning and no fix.

But this quote from the article is EXTREMELY MISLEADING because the statement is incomplete. In particular, here’s what it should say:

It’s the message that spells doom and will render your handset worthless if it’s [home button has been replaced by a third party that messed up a screen repair and ripped your home button cable].

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Seattle Device Repair

A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.

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Why we (currently) only fix Apple & Samsung Phones

We just received a 1-star review on Google My Business for our Chicago Loop store because we don’t fix the type of phone that someone owned. I responded to the person’s review and thought I’d post my response here as well because this is a question/complaint we do get from time to time.

The really important thing to note in this post is one of our core philosophies: We only do things we can be great at, and we are great at the things we do.

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Apple’s planned obsolescence for the iPhone 5?

I bought an iPhone 5 right after it came out and was pretty happy with it until about a month ago when I updated to the latest Apple system release – iOS 9. This particular upgrade was a major downgrade in my smart phone experience.

Beware iOS 9 on pre-iPhone 6 phones.
Beware iOS 9 on pre-iPhone 6 phones.

What happened?

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Why the Recent Increase in iPhone 5/5C/5S Repair Pricing

We recently had to raise the price of our iPhone 5, 5C & 5S screen repair pricing by $10 for both the glass only and LCD repair.

We hate to do this but it had to be done because there is a major shortage of the iPhone 5 series LCD screens in the market and the prices have gone up over 40% in just the last 3 weeks and may go up even higher.

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How to Find a Great Employee Using Craigslist

If you’ve ever posted on Craigslist you know: Craigslist can suck. It gets exponentially worse when posting a job position. You will get this kind of response: “I want 2 work for u.” Really? That’s how you respond to a job posting? You will also get dozens of emails from headhunters and contractors trying to sell you their service. In general, it can be a huge waste of time that many small business owners don’t have.

That’s why I was so happy about a month ago when I received the following response to the Craigslist post we put out for our repair technicians:

It’s just a cell phone repair job, dude. Relax.

Craigslist job posting success! You see, a good post has 3 major objectives:

  1. Deter people of low ambition and/or talent.
  2. Filter out solicitors so you don’t even have to bother with them.
  3. And the most important goal: Find a great employee.

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