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New South Lake Union Smartphone & Tablet Repair Store in Seattle

Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle. Continue reading “New South Lake Union Smartphone & Tablet Repair Store in Seattle”

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JCD Repair of Madison

JCD Repair of Madison
JCD Repair of Madison

We’ve been undergoing some major changes at JCD Repair lately – all of them very good. I’ll be writing more about some of them in the future but the bottom line is that we recently received our first round of investor funding. The main goal of this new project is to expand our operations in the Chicago and Seattle areas. Our hope is to have 5-6 stores in Seattle and 3-4 in Chicago before the end of the year.

To make that happen we had to make a hard decision to sell our Madison, WI store so we can focus on the Chicago and Seattle markets. Continue reading “JCD Repair of Madison”

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A better interview question & 5 steps to succeeding in your company.

I own a own small business and have done a lot of interviewing over the years. I’m the one sitting on the hiring side of those interviews, and there is one question that gets asked by almost every person:

“What opportunities are there for advancement?”

I hate that question because in my business, like most small businesses, there’s basically everyone doing the day-to-day work and then me. That doesn’t leave a lot of room for pre-defined corporate advancement. Yes, we have big plans as a company and hopefully those advancements will be in place some day. But I’d like to suggest, even if that happens, there is a much better question to ask: Continue reading “A better interview question & 5 steps to succeeding in your company.”

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Speed is the Key to Saving a Water Damaged Cell Phone

A few months ago I wrote a post about why water damage repairs often fail. It also mentioned why we stopped offering liquid damage service. Since then I’ve been in contact with a few people and companies that have let me know the problem with most water damage repairs and how we could drastically improve upon our old process. So like Justin Timberlake might say, we’re bringing water damage back. Continue reading “Speed is the Key to Saving a Water Damaged Cell Phone”

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Lifetime Warranty on All Services by JCD Repair

Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.

You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.

Continue reading “Lifetime Warranty on All Services by JCD Repair”

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Black hatting Yelp: How to wreck a company profile photo

 

A few days ago I went to our Chicago Yelp page to find that someone had gamed Yelp and managed to update our company profile picture to a close-up of a young woman that has absolutely nothing to do with our business (we fix broken iPhones and iPads). It doesn’t even show her holding a phone. It looks like a Match.com profile picture.

Continue reading “Black hatting Yelp: How to wreck a company profile photo”

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Fire your CTO if your company buys cell phone insurance. He’s bad at math.

Ten years ago I was introduced to the game of Texas Hold ’em. I spent some time reading and studying the game and in most situations can hold my own. A big reason for this is because I understand “pot odds.” It’s a must learn concept for poker players, and it helps explain why insurance is a bad deal.

Continue reading “Fire your CTO if your company buys cell phone insurance. He’s bad at math.”

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My Response to a Customer that Questioned My Employees’ Integrity

We recently received an email from one of our customers concerning his daughter’s iPhone which was rebroken. Our warranty policy does not cover phones that are dropped and broken again but we had a new employee working when he initially called us and he was told we would refix it for free. When he came in, the employee that actually helped him that day, a different employee, told him we don’t cover new damage. He was very upset and requested to speak to the owner.

That would be me.

Because of the confusion, I decided we’d make an exception and fix his phone again at no charge.

Then later that day he sent me a very legalistically worded email which included the following couple of sentences:

Continue reading “My Response to a Customer that Questioned My Employees’ Integrity”

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Help! My smartphone battery is about to die!

Want to extend the life you get out of a single charge on your cell phone battery? There are a few tricks to help you get that last bit of life as you end the day. You might not be able to do much with these settings turned off, but it will ensure you can make & receive phone calls and text messages and maybe even do a little web surfing over the 3G network.

Continue reading “Help! My smartphone battery is about to die!”