You’ll notice the JCD website is highly focused on retail customers. It’s easy to see that, if you have a broken iPhone or iPad, you can walk into one of our stores and usually walk out in about 30 minutes with a fixed device. However, since 2014, we’ve also been doing bulk, mail-in repairs for schools (and a few businesses) – but that kind of information has been hard to find on our site. Until now…
It’s official: The new iPad’s screen repair will be easy for us to do and low-cost. Our iPad 6 tear down shows that Apple has returned to a non-laminated screen construction (like the iPad 2, 3, 4, 5, and Air). This means the screen technology consists of a separate digitizer and LCD (compared to a fused construction like the iPad Air 2 or Pro models). This is good news because it means the iPad 6 screen repair will not require a new LCD every time you want to do a cracked glass repair. In other words, it will not be that expensive to fix the iPad 6!
We fix quite a few iPads for schools and have some thoughts on why, if you’re buying in bulk, you should purchase an iPad that has, as Apple calls it, a non-laminated screen instead of a laminated iPad screen. The reason is simple. iPads with laminated screens (like an iPad Pro) are much, MUCH more expensive to fix than iPads with a non-laminated screens (like an iPad 5 or 6). If you’re buying devices in bulk, your users will break them! So it’s important to have a plan for when that happens.
In past year we’ve spent a lot of time and effort developing a few of our technicians into experts at micro-soldering repairs. We’ve sent people to soldering classes, purchased high-end equipment, spent tons of time researching, done a bunch of practicing, and fixed a lot of real-world, broken devices. We’ve become very good at diagnosing and fixing board-level problems because of these investments.
Is the only advantage of an Apple iPhone repair their control the software? We think so.
Apple has shown they are willing to “break” a customer’s iPhone if fixed by an independent shop. “Break” is in quotes because the phone isn’t really broken – they’re just using their software to punish people that dare to use someone other than Apple to fix their device. One example is the 2016 error 53 “upgrade” (which kicked off the Right to Repair movement – something we support).
More recently, people have been seeing the following message when upgrading to iOS 11.0.3:
Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
iPhone repair is a billion dollar a year business (that’s not a typo, it’s billion with a B). Apple wants all this revenue, and they have gotten extremely aggressive convincing (or punishing) people that prefer to use a different company. But outside of their control of the software (and willingness to use that control to harm their customers), do they really have an advantage?
We hate to toot our own horn but since Apple has decided to raise the issue of 3rd party repair quality, we feel the need to respond. The following may sound a bit braggadocios but it’s just the facts. Continue reading “Jet City Device Repair Versus Apple”
One of the most frequent questions we get asked is, “Why is your repair service better than your competitors?”
Let me say that there are other good repair companies out there. But I truly believe what sets us apart is our core philosophy:
To make people’s lives better. Our employees, our customers, and our investors – in that order.
If we create happy and motivated employees, we’ll have happy customers. Happy customers lead to a solid bottom line.
Looking at our Yelp reviews, with a 4.5 or better rating at each of our stores with over 1250 customer reviews, it’s clear this strategy is working.
A common question people ask: “Why the name Jet City Device Repair?” Since we fix so many iPhones and iPads, people wonder why not something more Apple related like iDevice Repair or iSeattle Repair or iRock At Fixing Things.
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.
You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.
The other day I was biking to work in Chicago when I passed an advertisement for a company called: Just Decks. As their name implies, they only build decks. Not attics or basements or sidewalks. Just decks. Their tagline is great: Because when you do one thing, you do it right. Continue reading “How to Master Mobile Repair…Or Deck Building”