Why Did My Phone Stop Charging?

Why Did My Phone Stop Charging? A Lint Story

The Silent Charging Port Killer

Have you noticed that it has become increasingly difficult to charge your phone? Do you need to hold your charging cable at weird angles just to make a connection? Wrapping or forcing your cable to charge are temporary fixes that can be harmful to your phone. Fortunately, there is a fix. It just might not be what you think. To answer the question, “Why Did My Phone Stop Charging?” we have to first shift our focus to a place that millions of people have in their very homes. The laundry room.

Pocket-Lint, Really?

Yes. Pocket-lint. We have worked on hundreds of phones with “broken charging ports”. A few of our customers have visited us after Apple told them they needed an expensive repair or even a new phone.

Over time pocket-lint and dust build up in the bottom of your charging port. As a result, every time you charge your phone, the lightning cable compacts the lint. Compacted in such a way that even canned air or duster can’t dislodge the debris. To remove the debris we need a narrow and rigid tool. Toothpicks will not work. If you don’t feel comfortable cleaning your charging port, bring it by one of our shops. We do charge port cleanings for free.

If you don’t feel comfortable cleaning your charging port, bring it by one of our shops. We do charging port cleanings for free.

Unfortunately, we do see phones that have damaged charging ports that can’t be fixed by a simple cleaning. Since these ports are one of the most vulnerable spots of your device, they can be affected by the elements of day-to-day life. As a result, your phone may need a charging port flex cable repair. All of our shops are equipped to do these repairs on-site. Don’t be stuck wondering, “Why Did My Phone Stop Charging?”. We have the solution for you.

Our Most Common Charging Port Repairs:

  1. iPhone 8 Charging Port
  2. iPad 2/3/4 Charging Port
  3. iPhone 7 Charging Port 
  4. Samsung Galaxy S8 Charging Port
  5. iPhone 8 Plus Charing Port

Contact any of our shops for more information on scheduling an appointment or setting up a mail-in repair.

 

Bellevue Shop

Around Town In Bellevue – Planning For Your Repair.

Have you ever forgot your phone somewhere? Being without the digital yellow pages or map in your pocket can make getting things done difficult. It can feel like it takes two extra steps to do anything. Jet City Device Repair wants to make your life easier. Not only do most of our repairs take less than an hour to fix, but we have also taken extra steps to make your repair experience as painless as possible. This includes our in-shop amenities and our technician’s local food and activities recommendations around town in Bellevue.

Visiting our Bellevue Shop

Let’s face it, waiting rooms can be boring. Our Bellevue shop wants to break the mold. For starters, we have hooked up free WiFi for every to use. This way you can bring in your laptop to get your work done. Our newest addition to the waiting area is our handheld Gameboy consoles. Give into the nerd nostalgia and play a game while you wait. There is also a collection of “How I Broke My Phone” stories which we have compiled from our customers. Get ready for a laugh. We also supply complimentary coffee and water for all of our customers too. Coffee (and water) is life.

Inside of Bellevue Shop

Around Town in Bellevue

Not a waiting room person? Not a problem. Use your repair appointment as an opportunity to check out the Bellevue Area or grab a bite to eat. Our staff has been trained on checking in devices to prepare them for repairs. Feel free to enjoy some offline time. You deserve it. There are some fantastic places just steps away from our shop. Our technicians have picked out their favorite spots in the area to check out.

1. Tem Sib (1020 108th Ave NE #100)
2. Ashwood Playfield (10820 NE 10th Street)
3. Cielo Cocina Mexicana (958 111th Ave NE Suite 101)
4. Honor Coffee (11011 NE 9th St B)
5. Bellevue Library (1111 110th Ave NE)

Reading Book

Photo by João Silas on Unsplash

Our mission is to make our customer’s lives better. We don’t think that mission just has to stop at the repair counter. Check out our reviews if you don’t believe it! We think that planning for your repair can make your experience not only painless but enjoyable. You now have more information while around town in Bellevue. Let us know if you have any questions about your repair. We are always glad to help out!

wallingford shop

Top 5 Spots Near Our Wallingford Shop

Jet City Device Repair in Wallingford wants to make getting your phone repaired a breeze. This is why we think planning for your repair can make life that much easier.  While we do offer some great amenities at our shop, the neighborhood itself has so much to offer. We decided to ask our technicians about their top 5 spots near our Wallingford shop.

At Our Shop.

Looking to have your phone repaired quickly and maybe catch up on some work while you wait? This is where we shine. We schedule appointments to get our customers back on their proverbial feet in no time. We want to go beyond only being quick. Our goal is to make getting your phone repair an enjoyable experience (don’t believe me? Check out these reviews). All of our locations have Free WiFi and coffee for you while you wait. We also have a hilarious list of “How My Phone Broke” stories from our past customers. There are some seriously funny ones in there. Seriously.

Wallingford Interior

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Apple Watch Repair

Apple Watch Repair – Same Day Awesomeness

The Apple Watch goes everywhere you go. It assists you in counting steps or can even help you find your iPhone that was lost under a couch cushion. But like it’s big brother, the iPhone, the battery ages and can be easily damaged. Unlike a smartphone, the watch is strapped to your wrist. This makes it even more exposed to the elements and potential damage. Like our manager Neal Dexter explained to USA Today, mobile electronics are getting more fragile and easy to break. Especially so with wearable tech. That is where Jet City Device Repair steps in. Our techs are proud to help and start offering the Apple Watch Repair.

Jet City technicians are awesome at what they do. Just check out our 1,058 5-star yelp reviews if you don’t believe us.

We have repaired our fair share of Apple Watch devices since they have been on the market. Here are the two most requested Apple Watch Repairs:

  • Screen Repair
  • Battery Repair

Continue reading “Apple Watch Repair – Same Day Awesomeness”

lgphonerepair

LG Phone Repair – Fast, Affordable, and Easy

You asked and we listened. Now introducing the LG Phone repair at all of our locations in Seattle and Chicago.  We have recently broadened our repair horizons with our Google Pixel and OnePlus repairs and decided to add LG Phone repairs too. LG has been around for quite awhile now and is doing their best to compete with the top-guns like Apple and Samsung. However, like our store manage Neal Dexter explained to USA Today, there doesn’t seem to be any way around accidental phone damage. Life can be unpredictable sometimes. That’s where Jet City Device Repair steps in. We’ve honed in our craft to accommodate for the more recent models of the LG Phones repairs.

With just about a quarter million devices fixed and 100’s of 5-star reviews, we’re a repair company that won’t let you down.

Listed below are the most asked for LG Phone:

  • Screen Repair
  • Charging Port Repair
  • Battery Replacement
  • Headphone Jack Repair

Why choose Jet City Device Repair?

There are a lot of other repair companies out there to choose from. Selecting a company you can trust with your phone is an important decision. That is why we have gone fully transparent and shared exactly how we work on the LG Phones. Here is a video of our Loop shop Manager repairing a screen on a LG Phone. Check it out:

 

Visiting one of our shops.

At Jet City Device Repair, we understand that time is money. Being without a phone for a day just doesn’t work for some people! This is why our techs are practiced in diagnosing and repairing devices same day.  We’ve made OnePlus Repairs as simple as one-two-three….four. This is what to do:

  1. Locate the closest Jet City location
  2. Call, email, or text a shop to ask any questions or set up an appointment.
  3. Arrive at your appointment time to check in your device .
  4. Our techs get to work have you out the door inn about one hour. Help yourself to WiFi and free coffee while you wait.

Don’t live near one of our locations?

Don’t live near one of our locations in Chicago or Seattle? No problem. Mail-in orders are available for our customers anywhere in the country. Our same great technicians in shop have been trained to turn around mail ins with expert care and expediency. You will have you phone back in no time! Jet City knows that sending your device in the mail can sometimes be nerve wracking so we made a video about the best practices on how to do that.

We always have technicians standing by. Let us know if you have any questions at all!

OnePlus Repair

OnePlus Repair – Get Yours Fixed Today!

With more devices now available than ever before, we have been asked frequently about repairing One Plus devices. OnePlus has joined Apple, Samsung, and Google as one of the top 5 largest phone manufacturers in the US Market. Just like every other phone though, the OnePlus devices are not indestructible and susceptible to wear, tear, and breaks. One of our techs has recently talked with USA Today about how breakable modern mobile devices are. Our OnePlus repair offering is now live on our website and at all of our storefront locations.

With over a quarter million devices repaired and 100’s of 5-star reviews, we’re a repair service you can trust.

These are currently our most asked for OnePlus Repairs to date:

  • Screen Repair
  • Battery Replacement
  • Charging Port Repair
  • Camera Repair

Visiting our repair shop

Jet City Device Repair realizes that being without your phone for long is just not an option. This is why we have dedicated our efforts to master fast and high-quality repairs for OnePlus devices. We have tried to make setting up your OnePlus Repair as simple as possible. Heres how it’s done:

  1. Find your closest Jet City location
  2. Contact us to schedule an appointment or ask any questions.
  3. Come in to drop off your device at your scheduled time.
  4. We’ll have your device fixed in about one hour. Enjoy free coffee and WiFi while you wait.

Sending a Device in for Repair

We would love to help! Mail-in orders for customers anywhere in the country are currently available. We do our best to quickly turn around mail-in repairs to reduce the amount of time you are without your phone. Jet City takes every measure to make sure your device travels safely through the mail. We made a video about the best practices for shipping electronics.

Let us know if you have any questions. We are glad to help.

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iPhone 7 Audio IC – “Loop Disease” What is it?

Audio IC and Your iPhone 7 Speaker Problems

Another pervasive board-level issue is duping a growing number of Apple iPhone owners. In the past, users ran into iPhone 6+ touch issues which became known as Touch Disease. A surprising amount of iPhone 7 owners are now reporting problems with various audio functionalities. Users will first notice their microphone not working while making phone calls. The fault is known at the C12 pad on the audio integrated circuit chip. Technicians now commonly refer to it as the ‘Audio IC’ or ‘Loop disease’. It is unclear whether the issue is a manufacturer defect or due to regular wear of the device. Apple was recently hit with a class action lawsuit because of this particular issue. Fortunately, our technicians at Jet City Device Repair have the fix.

Audio IC

A common indicator of Audio IC disease is an error when using the voice memo app. Reports mention a grayed-out record button or an error message that reads ‘Recording Failed. No audio device found.’  Users also notice their microphone not working during phone calls. The speakerphone and Facetime icons also become grayed-out on your call screen. Many users have also reported their iPhone won’t turn on. Others state very long boot up time when powering up their devices. An Apple icon will seem to hang for minutes on end before finally powering up all the way.

Audio IC Symptoms

  1. Slow startup
  2. Voice memo error
  3. Grayed-out speakerphone
  4. Videos don’t record audio
  5. People can’t hear you on calls

Audio IC

The Fix

Disclaimer: This repair is not for the faint of heart. If you do not have any soldering experience, we recommend not attempting the repair. A small misstep could leave your phone permanently damaged. While the issue doesn’t directly affect your internal storage, we always recommend backing up any important data.

The problem exists not because of the IC chip itself, but with its connection to the logic board. First, we must desolder and remove the IC chip. Next, we clean the remaining pads and install a jumper to the C12 pad. The jumper creates a more reliable permanent repair because it makes a connection to where C12 runs to even if the pad can’t make that connection. Once installed, we must re-ball the IC-chip in order for it to fasten back to the logic board. The IC-chip must also be oriented and aligned accurately for all of the contacts to meet. This process helps to close the gap that causes all these audio issues.

The technique takes a trained hand and the proper tools to be successful. Jet City has the equipment and know-how to reverse this problematic issue. Contact us today and we can help return your phone back to normal.

Audio IC
A technician repairing and iPhone 7 audio ic.

 

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iPhone Won’t Charge? How Jet City Technicians Fix Dead iPhones

iPhone Won’t Charge?

It’s all too common. A lifeless phone sits in limbo. It has been plugged in all night but your iPhone still won’t charge. Years of photos and contacts are now on the line. Questions and uncertainties can start piling up.  When was the last data back up?  Can this issue be solved today? Like every other electronic device, a cell phone’s battery can be replaced. Unfortunately, Apple hides the battery inside of its device. This makes accessing and testing them difficult without the proper tools and know-how.  The days of swapping out a couple of double-A batteries on your Walkman are long gone.

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