Jet City Device Repair Seattle Shop
We take great pride in providing quality products and services and outstanding customer service. Many companies make this claim. Here is how we achieve it:
- Experience. We've repaired 1000's of phones and we're good at it. Don't take our word for it, see what customers say about us.
- We stock all parts. This allows us to service almost all requests within 30 minutes while you wait.
- We buy in bulk. This means we get a good price and can pass that savings on to you.
- We guarantee our work and products. We offer a 90 day warranty on all our repair services. This includes the parts as well as the workmanship.
Our Story
In 2007, Matt McCormick decided to leave his job as a programmer for Microsoft and to start his own company. Initially, he helped small businesses build and maintain their websites. To better understand his customers' needs, Matt decided to create his own e-commerce website. But doing what?
Shortly after starting out on his own, Matt broke the screen on his T-Mobile Dash. Like most people, he went to the dealership and was told he had to buy a new phone. So he did, and then a week later he stepped on that phone and broke the screen again. Sometimes fate demands to be heard.
This time Matt took the effort to figure out how to repair his own phone. First came the hours of online research to find a replacement screen and all the right tools. Then, after a week waiting for the supplies to arrive, an hour was spent getting the phone torn apart and put back together. Now with a working phone in hand, the idea for Jet City Device Repair was born.
Armed with this new idea, the next task was to build a website. Initially the site offered one service: The repair of a broken T-Mobile Dash screen. After several months repairing a few phones a week, another phone was added: The AT&T Tilt. At the same time, Matt expanded his marketing efforts and soon 20+ phones a week were arriving. Then the he added the iPhone to his list of repairs and the results the foundations for Chicago Smart Phone Repair were laid.
The company was named Jet City Devices to reflect the Seattle foundations of the company (Jet City is a nickname for Seattle). At this same time, Matt took on a business partner name Tom Lorimor. Shortly after, Matt moved to Chicago to start up a second cellphone repair shop there and to be closer to his famaily.
And that brings us to today: Four plus years in business, thousands of phones fixed, two shops, and a total of 7 employees. We're very proud of the company we are building, the services we provide to customers, the quality of our work, and the fact that we're helping people find jobs in these hard times. We think, and hope you'll agree, that Jet City Device Repair is something special.
