Frequently Asked Questions

General Questions

  • Can I trust you?

    Yes. We operate as a legitimate business in the state of Washington. We have a business license, an accountant, a lawyer, and we pay plenty of taxes. In other words we are a legitimate and legal business.

  • Do you have a list of past customers?

    It is our policy to not provide the names of any of our customers without their consent. However, we do get a lot of very positive feedback from customers. We do not do any editing of the responses left by customers unless it's for inappropriate language or links. Good or bad, we leave it all up there for the world to see.

  • Is there a way to talk to you directly?

    I encourage anyone interested in speaking with us to call or email. Our phone number is: 800-272-0897. Or you can contact us by email. We would be happy to talk with you in detail about our services.

  • How do I pay you?

    We accept all major credit cards directly on our website (Mastercard, Visa, Discover, and American Express). We also have an option for you to pay using Paypal. When choosing this option you will be redirected to Paypal's website where you can either pay using your Paypal account or pay using a credit card on their site.

  • Is my payment information safe?

    We use SSL encryption (with a certificate by GoDaddy.com) that ensure no one but us will see your payment information. In addition, we never store any of your credit card information on our site. We simply collect it from you, pass it on to our credit card processing gateway (eProcessingNetwork.com), and then delete your credit card information immediately afterwards.

    Here are the full details of our privacy policy.

  • Do you offer a warranty?

    We offer a lifetime warranty on all of our repairs. That's right, a lifetime warranty! As long as you own the device, we guarantee that our repair will be free from any part or workmanship defects. If you ever have a problem with the device after we fix it for you, we'll redo the repair FREE of charge.

    The lifetime warranty covers the part and workmanship. Our warranty does NOT cover new physical damage.

  • What does the warranty cover?

    First, be aware that warranty issues are extremely rare. However, we do fix thousands of devices every year and every once in awhile something goes wrong. If that happens, we do everything we can to make sure everything gets taken care of in a way that's satisfactory for you.

    Our warranty covers any part or repair defects. This would include something like a small dead spot on a touchscreen, dust under the screen, or some other problem related to the new part we installed.

    Our warranty does not cover new, physical damage to your device.

Repair Specific Questions

  • Can you really fix my phone?

    It's hard to say for an absolute fact that we can fix your phone. The phones we receive are usually broken because they have been dropped, gotten wet, or experienced some other form of trauma.

    However, we have an extremely high success rate if the problem with your phone is as described on the repair details for your phone. If you're concerned, give us a call at 800-272-0897 and we can diagnose your problem over the phone.

  • How long does it take?

    We repair most phones mailed to us within 24 hours of receiving them. We can do this because we keep a full supply of parts on hand at our office.

    If you bring your phone to our office in person, we can often repair your phone in under 20 minutes while you wait. If you decide to go this route, make sure you call or email us to setup an appointment.

  • Will I lose my phone's data?

    Probably not. The vast majority of our repairs in no way effect the memory of the phone. If a repair will result in a loss of memory, we will say so directly on the repair page.

    All screen, mechanical, keyboard, and USB port repairs will in no way effect the memory of your phone.

  • Will the repair void my warranty?

    Yes. The manufacturer's warranty is voided by our repair. If your phone is under warranty and the manufacturer will repair or replace your phone, that is the best option. However, in many cases the manufacturer won't repair your phone for you. In this case, we are one of the most affordable and reliable options for getting your phone working again.

  • What happens if you can't fix my phone?

    If your phone cannot be repaired, we will ship it back to you in the same condition we received it and refund your payment back to you (minus return shipping charges).

  • Do I pay before or after the repair?

    You must pay for your repair before we will fix the phone.

  • Who pays for shipping?

    You are responsible for paying for the cost of shipping your phone to us. We then charge a flat fee of $7.50 for the return shipping of your phone as well as any accessories you may have purchased. Only one shipping and handling fee is charged per order.

  • How much is return shipping?

    We use the 2-3 day Priority Mail from the US Post Office for return shipping of your device. We charge $7.50 for this and it includes the shipping and tracking of your order. This fee is only applied once per order regardless of how much you order.

    If you are in a serious rush to get your phone back, we can discuss other return shipping options for an additional fee. Feel free to contact us for more details on alternate shipping options.

  • How should I ship my phone?

    You can ship your phone using whatever carrier you prefer. If you don't do a lot of shipping, we highly recommend the US Post Office's Priority Mail. It's quick (usually just 2 days), reliable, and inexpensive.

    If you must have the fastest possible shipping, we recommend the US Post Office's Express Mail. It goes overnight to most places in the US for under $17. However, feel free to use FedEx, UPS, DHL or anyone else you want to send us your phone.

  • How should I package my phone?

    If you regularly ship out products, feel free to use your standard packaging methods. However, if you're new to shipping, I suggest the following: Go to the Post Office, buy a bubble wrap lined envelope, wrap your phone in a little additional bubble wrap (or newspaper), put it in the envelope, and mail it out.

  • How will you know the phone is mine when you receive it?

    When you pay for the phone repair online (using either a credit card or Paypal), your name, address, and purchased repair are all logged into our system. This means as long as your name is clearly marked with the phone, we will know what repair you have purchased and where to send the phone back to when we're finished.

    To be extra safe, you are also welcome to either include the email receipt we send you or simply write your name legibly on a piece of paper and include that with your phone.

Additional Questions

General Questions In-Person Repairs Mail-In Repairs Privacy Policy